Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dedra Waldridge

Mount Washington,KY

Summary

From teaching a class of kindergarteners to speaking with doctors and patients, I offer a broad range of patience, understanding, creativeness, communication skills and adaptability. My experience within the health field and learning different parts of it have strengthened my learning ability and wanting to learn new things and grow within the company. Building relationships with patients, coworkers, everyone I work with is what I strive for, making sure all needs are met and going above and beyond to make sure everyone and everything is taken care of. Quick to learn and adapt and enjoy the new opportunities along the way!


Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Access Scheduling

Baptist Health
08.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Spoke with patients, MD offices, hospitals to work accordingly to get patients scheduled properly for scheduling and /or STAT orders

Kindergarten Teacher's Assistant

JCPS- Layne Elementary
01.2022 - 07.2022
  • Chaos Coordinator
  • Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Built positive relationships with parents to involve families in educational process.
  • Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Worked one-on-one with students to determine strengths, weaknesses and learning patterns.

Authorizatios/Referrals/Telemed/Scheduling

First Urology
04.2021 - 12.2021
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Contacted doctors personally via Telemed to get patients seen while hospitalized
  • Used correct templates to schedule patients accordingly


Account Representative

Humana
06.2020 - 05.2021
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Contacted customers to assess satisfaction and current needs.
  • Managed inbound and outbound call volumes
  • Updated and changed patients insurance benefits accordingly
  • Enrolled and unenrolled patients from insurance policies

Education

High School Diploma -

Spencer County High School
Taylorsville, KY
05.2013

Skills

  • Experience with EPIC, DIG, CRM systems
  • Knowledge with Auths/Referrals
  • Communicating to Patients, Dr Offices, Hospitals etc
  • Adaptability
  • Willingness to learn and explore opportunities
  • Multi Tasking
  • Organization
  • Team Leadership

Certification

  • Nthrive Specialist Exam 1- Certification sent to mgr
  • Develop You

Timeline

Patient Access Scheduling

Baptist Health
08.2022 - Current

Kindergarten Teacher's Assistant

JCPS- Layne Elementary
01.2022 - 07.2022

Authorizatios/Referrals/Telemed/Scheduling

First Urology
04.2021 - 12.2021

Account Representative

Humana
06.2020 - 05.2021

High School Diploma -

Spencer County High School

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Dedra Waldridge