Gabrielle Johnson
St Louis,MO
Summary
Healthcare professional with extensive experience in patient access and customer service roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
SSM Health
Fenton, MO
12.2022 - 04.2025
- Monitored incoming calls, emails, and faxes from patients, physicians, and other healthcare providers, ensuring prompt and professional responses.
- Collaborated with providers to coordinate schedules and ensure timely and efficient patient appointments based on individual needs.
- Worked collaboratively with other departments to coordinate patient care in accordance with individual needs and scheduling requirements.
- Registered patients by obtaining necessary and accurate financial, insurance, and demographic information.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Vaccine Clinic/Medical Receptionist
Mercy Hospital and Medical Center
St. Louis, MO
12.2020 - 06.2021
Patient Care Technician/Unit Secretary (PRN)
Missouri Baptist Medical Center
St. Louis, MO
09.2017 - 04.2019
Home Health Care Aide/Direct Support Professional
Private Home Care
St. Louis, MO
03.2013 - 12.2018
Receptionist
Northland Hearing Center
St. Louis, MO
04.2017 - 08.2017
Collections Specialist
Auto Buy Credit
St. Louis, MO
01.2016 - 01.2017
Customer Service Rep/Retention
Convergys
02.2015 - 11.2016
Asset Protection Associate
Walmart
Kirkwood, MO
04.2013 - 05.2015
- Monitored incoming calls, emails, and faxes from patients, physicians, and other healthcare providers, ensuring prompt and professional responses.
- Collaborated with providers to coordinate schedules and ensure timely and efficient patient appointments based on individual needs.
- Worked collaboratively with other departments to coordinate patient care in accordance with individual needs and scheduling requirements.
- Registered patients by obtaining necessary and accurate financial, insurance, and demographic information.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
No Degree - Certification of Phlebotomy
Saint Louis School of Phlebotomy
Saint Louis, MO08.2025
High School Diploma -
Kirkwood Senior High School
Saint Louis, MO05.2009
Skills
- Patient Care
- Microsoft Word/Excel
- Housekeeping
- Caregiver
- PCT
- EMR Systems
- CRM
- Excellent customer service skills
- Insurance Verification
- Experience Administering Injections
- Clerical Experience
- Medical Scheduling and Receptionist
- Medical Office Experience
- Triage
- Medical Records
- HIPAA
- Epic
- EMR
- Vital Signs
- Data Entry
- Money handling
Certification
- AED Certification
- CPCT/A
- Certified Medication Technician
- CPR Certification
Timeline
Patient Access Representative
SSM Health
12.2022 - 04.2025
Vaccine Clinic/Medical Receptionist
Mercy Hospital and Medical Center
12.2020 - 06.2021
Patient Care Technician/Unit Secretary (PRN)
Missouri Baptist Medical Center
09.2017 - 04.2019
Receptionist
Northland Hearing Center
04.2017 - 08.2017
Collections Specialist
Auto Buy Credit
01.2016 - 01.2017
Customer Service Rep/Retention
Convergys
02.2015 - 11.2016
Asset Protection Associate
Walmart
04.2013 - 05.2015
Home Health Care Aide/Direct Support Professional
Private Home Care
03.2013 - 12.2018
No Degree - Certification of Phlebotomy
Saint Louis School of Phlebotomy
High School Diploma -
Kirkwood Senior High School