Dedrianna Kennedy
California City,CA
Summary
Dynamic and goal-oriented professional with extensive experience at Walmart and Dollar Tree Stores. Proven expertise in customer service and cash handling, consistently enhancing customer satisfaction and loyalty. Recognized for effective problem-solving and teamwork, adept at managing high-stress situations while maintaining professionalism and efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart
Tehachapi, CA
05.2021 - 10.2023
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Maintained sales floor organization, ensuring merchandise was displayed attractively and accurately.
- Processed transactions efficiently using point-of-sale systems, contributing to smooth checkout operations.
- Supported inventory management by restocking shelves and conducting regular stock checks to ensure availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored promotional displays, ensuring compliance with marketing strategies and enhancing visibility of key products.
Customer Service Representative
Dollar Tree Stores
Lancaster, CA
12.2020 - 04.2021
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company policies and procedures to provide accurate information to clients.
- Handled customer complaints effectively, ensuring a positive resolution experience.
- Maintained product knowledge to offer informed recommendations and solutions.
- Processed transactions efficiently, ensuring accuracy in billing and payment handling.
- Collaborated with team members to improve service delivery and efficiency.
- Adapted quickly to changing environments and diverse customer needs for optimal support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA05.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Cash register operation
Timeline
Sales Associate
Walmart
05.2021 - 10.2023
Customer Service Representative
Dollar Tree Stores
12.2020 - 04.2021
High School Diploma -
Antelope Valley High School