Dedrone Knight
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Sam's Club. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in cash handling and adept at recommending tailored solutions to meet individual needs, ensuring a positive shopping experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optician
Sam's Club
Amarillo, TX
12.2022 - 06.2023
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Greeted patients warmly upon arrival at office or store location.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Adjusted eyewear for proper fit and comfort level.
- Repaired broken frames using specialty tools and equipment.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Southlawn Liquor
Amarillo, TX
01.2021 - 12.2022
- Recommended, selected and located merchandise based on customer desires.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Operated cash register accurately to process customer payments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Carpet Cleaner
Cains Carpet Cleaning
Amarillo , TX
06.2020 - 01.2021
- Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept work area clean at all times and disposed of waste materials according to regulations.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Transported equipment from job site to job site in company vehicle.
- Ensured customer satisfaction by providing quality workmanship in a timely manner.
- Mixed water and detergents or acids to prepare cleaning solutions.
Liquor Store Clerk
Fossil Creek Liquor
Plano, TX
03.2018 - 10.2019
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Recommended, selected and located merchandise based on customer desires.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Ticketed, arranged and displayed merchandise to promote sales.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered questions from callers and in-store guests to offer information and promote products.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Monitored shoplifting activity within the store premises.
Education
High School Diploma -
Poteet High School
Mesquite05-2001
Some College (No Degree) - General Studies
Eastfield College
Mesquite, TXSkills
- Customer service
- Cash handling
- Sales techniques
- Attention to detail
- Effective communication
- Greeting guests
- Professional appearance
Certification
- Liquor Cetification
Timeline
Optician
Sam's Club
12.2022 - 06.2023
Sales Associate
Southlawn Liquor
01.2021 - 12.2022
Carpet Cleaner
Cains Carpet Cleaning
06.2020 - 01.2021
Liquor Store Clerk
Fossil Creek Liquor
03.2018 - 10.2019
High School Diploma -
Poteet High School
Some College (No Degree) - General Studies
Eastfield College
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