DEE ANN NORDSTROM
Stillwater,Minnesota
Summary
Motivated individual with a strong desire to acquire new skills and take on additional responsibilities. Keyboarding speed of 65 WPM and exceptional customer service abilities. Experienced Release of Information Specialist with a solid background in client services, consistently delivering enhanced customer satisfaction. Proven track record in resolving client issues and fostering long-term relationships. Effective communicator with strong problem-solving skills, ensuring a seamless client experience.
Overview
15
15
years of professional experience
Work History
Client Service Representative I
Ciox Health
07.2018 - 10.2018
- Completed release of information following HIPAA regulations, requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly according to established standards of quality and productivity
- Electronically transmitted medical records to processing operations
- Also responded to requests over phones from patients and clinics
- Experience with Allscripts software
- This was a temporary position
Abstractor
Minnesota Lung and Sleep Center
05.2016 - 08.2016
- Abstracted patient information into patient charts to prepare for visits at the clinic, by using information gathered from hospital charts
- Information gathered included past diagnoses and medication lists
- Also, performed importing and indexing for the medical records department
- Experience with Next Gen and EPIC Software
Trauma Registrar
Regions Hospital
05.2007 - 09.2008
- Abstracted trauma patient information into trauma database
- Also, coded diagnostic, procedure, and E codes
- Experience with EPIC electronic records and Trauma Base
Data Specialist II – Cancer Care Registry
HealthEast St. Joseph’s Hospital
04.2004 - 01.2006
- Case finding, abstracting cancer cases and follow-up
- Experience with McKession electronic records and Prices Software
Education
HealthCare Reimbursement/ICD-10/PCS/CPT and HCPCS Coding -
Rochester Community Technical College
Rochester, Minnesota05.2022
Associate of Applied Science - Health Information Systems
St. Catherine University
Minneapolis, Minnesota05-2004
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Data entry
- Microsoft office
- Computer skills
- Remote office availability
Timeline
Client Service Representative I
Ciox Health
07.2018 - 10.2018
Abstractor
Minnesota Lung and Sleep Center
05.2016 - 08.2016
Trauma Registrar
Regions Hospital
05.2007 - 09.2008
Data Specialist II – Cancer Care Registry
HealthEast St. Joseph’s Hospital
04.2004 - 01.2006
HealthCare Reimbursement/ICD-10/PCS/CPT and HCPCS Coding -
Rochester Community Technical College
Associate of Applied Science - Health Information Systems
St. Catherine University
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