Haley Souza
Woodland,CA
Summary
To obtain a position that will utilize my current skills, offer the chance to learn new skills, offer opportunities for advancement, and allow me to gain additional skills and experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Representative I
Banfield Pet Hospital
Davis, CA
08.2025 - Current
- Schedule Client Appointments
- Discharge Patients at end of visit
- Telephone and In person customer service
- Email medical records upon request
- Use of cash register
- Answer client inquires via email
- Answer daily Fax and emails
- Educate clients about OWP plans
- Use of spreadsheets, Microsoft and other software to complete daily tasks
- Enter Data entry for new clients
- Complete Billing and invoices for clients
EVS Technician
Sutter Hospital
Davis, CA
09.2024 - 08.2025
- Clean and maintain assigned areas.
- Clean Patient rooms, operating rooms, and common areas.
- Disinfect surfaces and equipment.
- Manage linen in patient rooms.
- Assist with daily cleaning tasks.
- Restock supplies and maintain organization.
Eligibility Specialist
GetixHealth
Woodland, CA
03.2021 - 06.2023
- Screen Patients for insurance
- Run Patient Insurance eligibility daily
- Follow up with patients weekly regarding the status of their Medi-cal application.
- Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures
- Communicate effectively with physicians, case managers, social workers and hospital staff on a daily basis to ensure questions are answered and issues are addressed
- Schedule appointments with patients to fill out Medi-cal applications
- Fax Medi-cal applications to county
- File insurance applications appropriately
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Seasonal Abode, Administrative Assistant
North Pioneer Avenue
Woodland, CA
02.2020 - 03.2021
- Schedule, reschedule and cancel appointments
- Greet Customers
- In person/telephone customer service
- Answer multiple telephone lines/rerouting calls
- Input/process orders in computer system
- Assisting claims and issuing credits to customers
- Running transactions
- Sort and file paperwork
- Handle complaints, inquiries, billing and payment questions
- Responding to emails daily
- Utilize office appliances such as a printer and scanner
Vet Med Hospital Senior Custodian
UC Davis
Davis, CA
03.2017 - 03.2018
- Clean waiting rooms, break rooms and patient rooms (Vacuum, sweep, mop, dust and furniture care)
- Using and maintaining a variety of machines including floor buffers, wet-vacs, carpet extractor, bonnet machines, high speed burnishers, and auto-scrubbers, strip and waxing floors
- Sweep, Mop floors and stairways, Dust surfaces, disinfect table surfaces, disposal of trash
- Detail clean baseboards, walls, windows, window sills and Silver Polishing
- Deep clean public restrooms by sweeping, mopping daily, scrubbing toilets/urinals, sanitizing sinks and replenishing soap and paper towels
- Bi-weekly inventory checks on supplies and report to management
- Maintain a clean and organized supply/storage closet
- Bi-weekly inventory checks on cleaning products
Clerk/Sales Associate
Nugget Market
Woodland, CA
08.2015 - 04.2016
- Stock inventory out on the sales floor
- Greet guests and help out when need of assistance or specific questions
- Follow up on daily cleaning task throughout the store
- Bag up customer merchandise Maintain a clean and organized storage closet
- Bi-weekly inventory checks on supplies and report to management
- Use of cash registrar, issue change and receipts, count till at end of shift
Education
High school diploma or GED - undefined
Pioneer High School
Woodland, CA06.2013
Skills
- Customer service
- Administrative and office support
- Computer Literacy
- Communication
- Organization and prioritization
- Adaptability
- Strong team player
Certification
CPR and First Aid Certified
References
- Jessica Blanco Executive Assistant 530-908-6765
- Jennifer Pennebaker Medical Biller and Coder 530-781-3469
- Aly Corvino Access Representative III 916-945-6791
Timeline
Client Service Representative I
Banfield Pet Hospital
08.2025 - Current
EVS Technician
Sutter Hospital
09.2024 - 08.2025
Eligibility Specialist
GetixHealth
03.2021 - 06.2023
Seasonal Abode, Administrative Assistant
North Pioneer Avenue
02.2020 - 03.2021
Vet Med Hospital Senior Custodian
UC Davis
03.2017 - 03.2018
Clerk/Sales Associate
Nugget Market
08.2015 - 04.2016
High school diploma or GED - undefined
Pioneer High School