Dee Berry
Belleville,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical/military industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
US Department Of Veterans Affairs
St Louis, MO
07.2020 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Referral Specialist
Hshs Medical Group
O'Fallon, IL
08.2019 - 07.2020
- Assisted clients in locating resources that accepted various insurances.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Verified insurance benefits and eligibility for certain medical procedures before referring clients.
Managed Care Support Liaison
Humana Military
Scott AFB, Illinois
11.2017 - 07.2019
- Reviewed and corrected claim errors to facilitate smooth processing.
- Conducted training courses for 60+ medical and admin staff to enhance understanding of new government portal.
- Responsible for conducting weekly and monthly briefings to active duty, retirees, and family members on medical and dental benefits.
- Participated in contingency operations in support of our military members.
- Assisted beneficiaries with primary care, specialist, and claims issues.
Referral Specialist
Federal Staffing Resources LLC
Scott AFB, Illinois
11.2015 - 11.2017
- Assisted clients in locating resources that accepted various insurances.
- Scheduled appointments with specialists on behalf of clients.
- Built professional relationships with service providers.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
Associate of Arts - Early Childhood Education
Kaplan University
Davenport, IA10.2015
Skills
- Medical office administration
- Patient communication
- Medical terminology understanding
- Public Speaking
- Teaching
- Scheduling and calendar management
Timeline
Advanced Medical Support Assistant
US Department Of Veterans Affairs
07.2020 - Current
Referral Specialist
Hshs Medical Group
08.2019 - 07.2020
Managed Care Support Liaison
Humana Military
11.2017 - 07.2019
Referral Specialist
Federal Staffing Resources LLC
11.2015 - 11.2017
Associate of Arts - Early Childhood Education
Kaplan University