Diana Loza
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Case Manager
Measure Of Hearts
10.2023 - Current
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Health and Safety Supervisor / Operation Supervisor
UNITED PARCEL SERVICE
11.2017 - 06.2023
- Prepare Monthly Safety meeting agenda for Safety committee members
- On boarding new employees
- Supervised 60 + union employees
- Plan hourly employee schedules to align with daily workload to ensure meeting daily operational goals
- Resolve individual and group performance issues in accordance with company policies
- Discipline and termination of operational staff
- Make decisions regarding hiring, compensation and Promotions
- Ensure employee payroll and vacations are scheduled accordantly
- Coordinate with outside vendors to organize employee recognition events such as food catering, event ticket purchasing and location reservations
- Ensure that the corporate, region and district safety processes are implemented effectively within the division by conducting equipment inspections, proper work shoe audits as well as keeping up to date employee safety training and certifications
- Communicate with staff work injury prevention tactics, while also offering community based resources for both employees and their families to maintain a healthy overall lifestyle
- Transport employees via personal motor vehicle to designated medical clinic for non-life-threatening work-related injuries
- Conduct employee injury investigations by interviewing victim, witnesses and reviewing surveillance footage to help clarify the root cause of the accident
- Attend workshops and group conferences to maintain up to date on new policies or procedures
- Perform routine clerical task such as copying, filling, scanning
- Resolve individual and group performance issues in accordance with UPS policies and procedures in a timely matter to motivate and foster teamwork.
Office administrator
NOAHS USABLES
02.2016 - 10.2017
- Greeted customers and visitor, ensuring they received a great costumer service experience
- Scheduling material pick up and drop off, employee payroll and sale transactions
- Maintained all office equipment including printers, copies and computers
- Resolve basic to complex support problems via telephone, email and in person
- Accurately and promptly record inventory data using Microsoft excel.
Education
Bachelor’s of Arts in Sociology -
DOMINGUEZ HILLS
Carson, CA06.2022
Skills
- Microsoft word
- Excel
- PowerPoint well versed
- Highly skilled leader with skills in delegating tasks, team building and creating positive customer experience
- Bilingual Spanish /English
- Community Outreach
- Health History Documentation
- Needs Assessment
- Regulatory Compliance
- Staff Education and Training
- Data Entry and Analysis
- Case Planning
Timeline
Case Manager
Measure Of Hearts
10.2023 - Current
Health and Safety Supervisor / Operation Supervisor
UNITED PARCEL SERVICE
11.2017 - 06.2023
Office administrator
NOAHS USABLES
02.2016 - 10.2017
Bachelor’s of Arts in Sociology -
DOMINGUEZ HILLS
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