Dominique Crowe
Fellsmere
Summary
Dynamic and results-driven professional with extensive experience in customer service and dispatching at Pete's Mobile Services. Proven ability to manage high-stress situations, enhance team collaboration, and improve service quality. Skilled in data entry and problem-solving, consistently achieving operational efficiency and customer satisfaction. I am an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Currently pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Dispatcher
Petes Mobile Services
10.2021 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Managed conflict resolutions with customers.
- Analyzed customer feedback and provided solutions to improve customer service.
Fast Food Manager
McDonald's Restaurant
05.2016 - 11.2021
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Waitress Supervisor
Sebastian River Grille
11.2015 - 12.2016
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Retail Store Manager
Dollar General
04.2012 - 07.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
Education
High School Diploma -
Career Online High School
Remote02-2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Quality control
Timeline
Dispatcher
Petes Mobile Services
10.2021 - 03.2025
Fast Food Manager
McDonald's Restaurant
05.2016 - 11.2021
Waitress Supervisor
Sebastian River Grille
11.2015 - 12.2016
Retail Store Manager
Dollar General
04.2012 - 07.2016
High School Diploma -
Career Online High School
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