Dee Pickell
Des Moines,IA
Summary
Focused Administrative leader offering 20 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Office Lead
Mercy One Medical Center
Des Moines, IA
03.2001 - 05.2021
- Approve time off for associates and help maintain a steady workflow to ensure duties are completed accurately, efficiently and timely
- Run daily reports (LinkLogic) for any errors, for example, miss-matched names, spelling errors..etc.
- Assist in organizing work documents and firm logistics
- Organize and assign duties and tasks to front office associates
- Request floater(s) from Director of Operations as needed
- Interact with customers and business partners, via in person or through phone calls
- Help develop and maintain a comprehensive database of guest information, coordinates guest services, and ensures guest satisfaction
- Provides flexibility, with mutual respect, on how associates accomplish their daily tasks and responsibilities
- Schedule regular group and one-on-one meetings to assess the progress of each individual(s) that I manage
- Ask for input from fellow team members. It gives them the opportunity to share their experience, offer suggestions on new ideas in an ever-changing workplace, and helps build myself as a Front Office Lead
- Provide the support associates need to be successful
- Develops clear goals while demonstrating consistent leadership
Education
High School Diploma -
East High School
Des Moines, IA06.1986
Skills
- Organizational Skills
- Collaboration
- Supervision and Leadership
- Analytical and Critical Thinking
- Training & Development
- Conflict Resolution
- Social Perceptiveness
- Patient Relations
- Departmental Support
- Front Office Management
- Process Improvements
- Customer Service
Accomplishments
- Mentoring nursing students who exceeded expectations
- Praised for front office communication and team building leadership
Affiliations
- Health and wellness aficionado
Certification
- CPR certified
- Mandatory Reporting certified
Timeline
Front Office Lead
Mercy One Medical Center
03.2001 - 05.2021
High School Diploma -
East High School