DEEANA FURLAN
Escrow Agent-Closer-Business Development
Valrico,FL
Summary
Seeking a challenging position in a reputable organization to develop my learnings, knowledge, and skills. Eager to secure a responsible career opportunity where I can fully utilize my training and skills and make a significant contribution to the company's success.
Overview
26
26
years of professional experience
Work History
Escrow Officer- Business Development
Bell Land Title
4 2024 - Current
- Able to work efficiently against tough deadlines
- Able to establish strong working relationships with a wide variety of service providers
- Responsible for creating each new residential mortgage file and maintaining all of the escrow papers for each closing
- Determined escrow requirements by studying and clarifying buyer, seller, and lender instructions
- Meet and exceed established production goals.
Account Executive
Boston National Title
03.2022 - 09.2023
- Responsible for preparing loan closing packages, communicating with all parties involved in the transaction and ensuring that all is accurate and in compliance
- Collaborate with Lenders to create final Closing Documents
- Maintain a high level of service to both the Lenders and the Clients.
Account Executive
LoanStream
02.2020 - 03.2022
- Managed regional and national broker network accounts
- Conduct sales and product training
- Provided high level of customer service and support
- Reach client base through sales calls, email marketing, cold calls and managing through CRM
- Meet and exceed established production goals.
Account Executive
Royal Pacific Funding
02.2018 - 02.2020
- Provided support to Operations team and clients
- Managed and coordinated development of new clients
- Focused on Non-QM Products Maintained high level of customer satisfaction and retention by providing positive and professional experience for all customers
- Provided high level of customer service and support
- Reach client base through sales calls, email marketing, cold calls and managing through CRM
- Created communication strategies to meet client objectives
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Increased sales by 17% over 6-month period.
Closer- Account Executive
Title and Abstract Agency of America
08.2016 - 01.2018
- Managed sales process from initial contact to client development
- Increased client base through cold calling, lead generation, and follow up
- Maintained high level of customer contact, lead generation through cold calling and follow up
- Developed and maintained relationships with realtors, brokers, and other professionals
- Managed all aspects of loan closings, including but not limited to, title, escrow, and funding
- Created communication strategies to meet client objectives
- Planned and executed implementation of new CRM
- Effectively controlled the release of proprietary and confidential information for general client lists
- Increased sales by 33% over one-year period
- Provided onsite training.
Office Manager/Closer
Your Title Connection
02.2016 - 08.2016
- Sales Management: Develop and implement strategies to improve customer experience
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Managed daily operations within office by supporting continuous delivery of excellent services and care
- Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity
- Streamlined back-office services for clients to promote proper functionality and positive user experience
- Oversaw office financial management, including AP/AR and payroll administration
- Trained employees on best practices and protocol while managing teams to ensure optimal productivity.
Client Service Specialist Supervisor
National Title Network/ Lenders Title Solutions
11.2009 - 05.2013
- Maintained small division within large company, brought number of closings up from 15 a month to over 150 per month
- Assisted in closing and management of loan closing process, customer relations, and customer service
- Reviewed and analyzed loan documents to ensure compliance with federal, state, and local regulations
- Provided customer support and management of closing and funding
- Directed and motivated team of 4
- Executed new training initiative to improve skills and develop leaders from within
- Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production
- Realigned workflows with changing business demand by evaluating processes and employee strengths
- Identified and corrected issues negatively impacting team and business operations.
Office Manager/Processor/ Closer
Gulfstream
07.2005 - 11.2009
- Developed and maintained relationships with key decision makers and influencers
- Responsible for daily operations of office, including but not limited to: scheduling, payroll
- Managed the entire process from initial contact to closing, and management of the client relationship development
- Maintain a high level of customer service in a fragile market and develop a sales plan to grow the business development.
Account Executive
Fremont Investment & Loan
02.1999 - 07.2005
- Developed and maintained relationships with key decision makers and influencers
- Provided support to the sales team and clients
- Managed and coordinated the development of new business
- Created and implemented a new marketing plan to increase sales and customer base
- This resulted in a 30% increase in Funding's
- Cold calling, prospecting, and lead generation
- Developed and maintained a strong sales platform
- Accountable for the development of a new business development plan
- Found over 30 new potential clients and successfully started accounts with 50%.
Education
Associate of Arts - Business
University of Mississippi
Oxford, MSAssociate of Arts - Business
State Technical Institute of Tennessee
Memphis, TNundefined
Hillsborough Community College
Tampa, FL 01.1990 - undefined
Skills
Oral Communication
Affiliations
Treasurer for Valrico Rams Youth Sports
Timeline
Account Executive
Boston National Title
03.2022 - 09.2023
Account Executive
LoanStream
02.2020 - 03.2022
Account Executive
Royal Pacific Funding
02.2018 - 02.2020
Closer- Account Executive
Title and Abstract Agency of America
08.2016 - 01.2018
Office Manager/Closer
Your Title Connection
02.2016 - 08.2016
Client Service Specialist Supervisor
National Title Network/ Lenders Title Solutions
11.2009 - 05.2013
Office Manager/Processor/ Closer
Gulfstream
07.2005 - 11.2009
Account Executive
Fremont Investment & Loan
02.1999 - 07.2005
undefined
Hillsborough Community College
01.1990 - undefined
Escrow Officer- Business Development
Bell Land Title
4 2024 - Current
Associate of Arts - Business
University of Mississippi
Associate of Arts - Business
State Technical Institute of Tennessee
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