DEEANA FURLAN
Escrow Agent-Closer-Business Development
Valrico,FL
Summary
Seeking a challenging position in a reputable organization to develop my learnings, knowledge, and skills. Eager to secure a responsible career opportunity where I can fully utilize my training and skills and make a significant contribution to the company's success.
Overview
26
26
years of professional experience
Work History
Escrow Officer- Business Development
Bell Land Title
4 2024 - Current
- Able to work efficiently against tough deadlines
- Able to establish strong working relationships with a wide variety of service providers
- Responsible for creating each new residential mortgage file and maintaining all of the escrow papers for each closing
- Determined escrow requirements by studying and clarifying buyer, seller, and lender instructions
- Meet and exceed established production goals.
Account Executive
Boston National Title
03.2022 - 09.2023
- Responsible for preparing loan closing packages, communicating with all parties involved in the transaction and ensuring that all is accurate and in compliance
- Collaborate with Lenders to create final Closing Documents
- Maintain a high level of service to both the Lenders and the Clients.
Account Executive
LoanStream
02.2020 - 03.2022
- Managed regional and national broker network accounts
- Conduct sales and product training
- Provided high level of customer service and support
- Reach client base through sales calls, email marketing, cold calls and managing through CRM
- Meet and exceed established production goals.
Account Executive
Royal Pacific Funding
02.2018 - 02.2020
- Provided support to Operations team and clients
- Managed and coordinated development of new clients
- Focused on Non-QM Products Maintained high level of customer satisfaction and retention by providing positive and professional experience for all customers
- Provided high level of customer service and support
- Reach client base through sales calls, email marketing, cold calls and managing through CRM
- Created communication strategies to meet client objectives
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Increased sales by 17% over 6-month period.
Closer- Account Executive
Title and Abstract Agency of America
08.2016 - 01.2018
- Managed sales process from initial contact to client development
- Increased client base through cold calling, lead generation, and follow up
- Maintained high level of customer contact, lead generation through cold calling and follow up
- Developed and maintained relationships with realtors, brokers, and other professionals
- Managed all aspects of loan closings, including but not limited to, title, escrow, and funding
- Created communication strategies to meet client objectives
- Planned and executed implementation of new CRM
- Effectively controlled the release of proprietary and confidential information for general client lists
- Increased sales by 33% over one-year period
- Provided onsite training.
Office Manager/Closer
Your Title Connection
02.2016 - 08.2016
- Sales Management: Develop and implement strategies to improve customer experience
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Managed daily operations within office by supporting continuous delivery of excellent services and care
- Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity
- Streamlined back-office services for clients to promote proper functionality and positive user experience
- Oversaw office financial management, including AP/AR and payroll administration
- Trained employees on best practices and protocol while managing teams to ensure optimal productivity.
Client Service Specialist Supervisor
National Title Network/ Lenders Title Solutions
11.2009 - 05.2013
- Maintained small division within large company, brought number of closings up from 15 a month to over 150 per month
- Assisted in closing and management of loan closing process, customer relations, and customer service
- Reviewed and analyzed loan documents to ensure compliance with federal, state, and local regulations
- Provided customer support and management of closing and funding
- Directed and motivated team of 4
- Executed new training initiative to improve skills and develop leaders from within
- Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production
- Realigned workflows with changing business demand by evaluating processes and employee strengths
- Identified and corrected issues negatively impacting team and business operations.
Office Manager/Processor/ Closer
Gulfstream
07.2005 - 11.2009
- Developed and maintained relationships with key decision makers and influencers
- Responsible for daily operations of office, including but not limited to: scheduling, payroll
- Managed the entire process from initial contact to closing, and management of the client relationship development
- Maintain a high level of customer service in a fragile market and develop a sales plan to grow the business development.
Account Executive
Fremont Investment & Loan
02.1999 - 07.2005
- Developed and maintained relationships with key decision makers and influencers
- Provided support to the sales team and clients
- Managed and coordinated the development of new business
- Created and implemented a new marketing plan to increase sales and customer base
- This resulted in a 30% increase in Funding's
- Cold calling, prospecting, and lead generation
- Developed and maintained a strong sales platform
- Accountable for the development of a new business development plan
- Found over 30 new potential clients and successfully started accounts with 50%.
Education
Associate of Arts - Business
University of Mississippi
Oxford, MSAssociate of Arts - Business
State Technical Institute of Tennessee
Memphis, TNundefined
Hillsborough Community College
Tampa, FL 01.1990 -
Skills
Oral Communication
Time Management
Adaptability
Customer Service
Independent worker
Word and Google proficient
Strategic Thinking
Relationship building and management
Goals and performance
Multi- Tasking
Strong relationships
Remote Work Proficient
CRM- Multiples
Multi-tasking Capabilities
Legal Compliance Awareness
Document Preparation
Real Estate Transactions
Organizational proficiency
Financial Acumen
Industry Networking
Legal requirements
Lender relations
Funds Disbursement
Escrow management
Title Document Review
Closing process management
Notary Public Certification
Title requirements
Closing process expertise
Consumer Disclosures
Closing Disclosure
Loan Document Review
Escrow Standards
Closing Document Preparation
Title Clearance
Real Estate Closing Processes
Contracts understanding
Title Insurance Knowledge
Loan Document Packages
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Affiliations
Treasurer for Valrico Rams Youth Sports
Timeline
Account Executive
Boston National Title
03.2022 - 09.2023
Account Executive
LoanStream
02.2020 - 03.2022
Account Executive
Royal Pacific Funding
02.2018 - 02.2020
Closer- Account Executive
Title and Abstract Agency of America
08.2016 - 01.2018
Office Manager/Closer
Your Title Connection
02.2016 - 08.2016
Client Service Specialist Supervisor
National Title Network/ Lenders Title Solutions
11.2009 - 05.2013
Office Manager/Processor/ Closer
Gulfstream
07.2005 - 11.2009
Account Executive
Fremont Investment & Loan
02.1999 - 07.2005
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Hillsborough Community College
01.1990 -
Escrow Officer- Business Development
Bell Land Title
4 2024 - Current
Associate of Arts - Business
University of Mississippi
Associate of Arts - Business
State Technical Institute of Tennessee