Dee Ann Spears
Central City,KY
Summary
Dedicated office supervisor with a strong background in workflow optimization and customer service. Known for resolving inquiries promptly and providing exceptional support to both staff and customers, I am ready to contribute to operational duties.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Supervisor
Owensboro Health
Beaver Dam , KY
12.2022 - 05.2025
- Supervised daily office operations, ensuring smooth workflow and coordination among staff.
- Trained new employees on office procedures and software systems, enhancing onboarding experience.
- Addressed customer complaints regarding products or services, improving overall customer satisfaction.
- Resolved employee inquiries and provided support for workplace concerns promptly.
Patient Access Representative
Owensboro Health Muhlenberg Healthplex
Powderly, KY
12.2017 - 12.2022
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted patients in completing registration forms accurately.
- Provided information about services and procedures to patients.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Handled phone inquiries to assist patients promptly in a professional manner.
- Scanned documents into electronic medical records system.
Patient Access Representative
Baptist Health Powderly
Powderly , KY
01.2007 - 11.2017
- Facilitated accurate completion of registration forms for patients, enhancing data integrity.
- Ensured verification of patient information and efficient scheduling of appointments, contributing to streamlined patient access.
- Collaborated with healthcare staff to ensure smooth patient flow.
- Managed collection of co-pays and other payments from patients, ensuring compliance with financial protocols.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
Education
High School Diploma -
Muhlenberg North High School
Greenville, KY05-1998
Skills
- Office administration
- Workflow optimization
- Employee training
- Customer service
- Software systems
- Patient registration
- Medical assistant
- Scheduling and calendar management
Certification
Assessment -Based Recognition in Order Entry (ABR-OE) exp 11/12/26
References
References available upon request.
Timeline
Office Supervisor
Owensboro Health
12.2022 - 05.2025
Patient Access Representative
Owensboro Health Muhlenberg Healthplex
12.2017 - 12.2022
Patient Access Representative
Baptist Health Powderly
01.2007 - 11.2017
High School Diploma -
Muhlenberg North High School