Deeann Taylor
Fort Mohave,Arizona
Summary
Dedicated, hard working individual with over 40 years retail experience, seeking association with a growth oriented company that will benefit from my education and related training. Motivated to maintain customer satisfaction and contribute to company success.
Overview
43
43
years of professional experience
Work History
General Manager
NP Guns LLC
FORT MOHAVE, Arizona
08.2012 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Data entry of new products and vendor info. into inventory profiles.
- Followed ATF compliance regulations, procedures and record keeping.
- End of day POS closing with 100% accuracy.
Sales Associate
Walmart
FORT MOHAVE, Arizona
07.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
Business Owner/Operator
Mohave Health Mart Pharmacy
Fort Mohave, United States
08.2012 - 02.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Insured strict compliance to all directives and protocols of FDA, DEA, Az. State Board of Pharmacy & HIPPA procedures.
- Pharmacy duties included phone doctors for prescription refills, process refills and new prescriptions, contact insurances, answer phones, dispense filled prescriptions, cashier, handle special orders and provide customer service.
- Managed 4 pharmacist, 5 pharmacy technicians, 1 bookkeeper and 1 sales and marketing associate
Store Manager
CVS Pharmacy
Fort Mohave, AZ
10.2009 - 01.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained strong knowledge in handling of perishable products in dairy, infant formula, medication and consumables.
- Insured OSHA compliance in processing, handling and disposing of photo department chemicals.
- Increased sales by 23% over two year period.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash drawer at end of shift with 100% accuracy rate.
Operations Manager/Supervisor
CVS Pharmacy
Bullhead City, AZ
01.1995 - 10.2009
- June 1996 to October 2009 Assistant Manager/ Operations Manager
- Assisting store manager with all daily activities of managing employees, greeting customers and ascertained customers needs.
- Maintained knowledge of current promotions, policies regarding payments, exchanges, cash handling,, shrink and security practices.
- Handled special orders.
- January 1995 to June 1996 Shift Supervisor
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Cashiered, photo processing, weekly price changes to be compliant with weights and measures.
Pharmacy Clerk/Technician-in-Training
CVS Pharmacy
Anaheim, CA
12.1983 - 01.1995
- June 1994 - January 1995 Pharmacy Clerk/ Technician-in-Training
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- December 1983 - June 1994 Cosmetic Supervisor
- Trained in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Ordering of ad, seasonal and promotional campaign merchandise.
Education
Retail Marketing
Cypress College
Cypress, CAHigh School Diploma -
La Mirada High School
La Mirada, CA06.1982
Cosmetology - Cosmetology
La Pante' Beauty College
La Mirada, CA06.1982
Skills
- POS Terminal Operations
- Mathematical Calculation and Reasoning
- Budget Control
- Policy Development and Enforcement
- Recruitment and Hiring
- Staff Scheduling
- Customer Service Management
- Employee Motivation
- Records Organization and Management
- Customer Relations
- Multitasking and Prioritization
- Money Handling
- Shipping & Receiving
Timeline
Sales Associate
Walmart
07.2018 - 01.2021
General Manager
NP Guns LLC
08.2012 - Current
Business Owner/Operator
Mohave Health Mart Pharmacy
08.2012 - 02.2015
Store Manager
CVS Pharmacy
10.2009 - 01.2012
Operations Manager/Supervisor
CVS Pharmacy
01.1995 - 10.2009
Pharmacy Clerk/Technician-in-Training
CVS Pharmacy
12.1983 - 01.1995
Retail Marketing
Cypress College
High School Diploma -
La Mirada High School
Cosmetology - Cosmetology
La Pante' Beauty College
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