Deedee Guzman

As a property, I am responsible for over 100 properties, focusing on the maintenance area of single-family homes and apartment units. Manage the day-to-day operations and ensure all tenant requests are addressed promptly

• Issue warnings for policy violations, noise complaints, or damage to common areas
• Negotiate vendor estimates, oversee projects, and process invoices
• Collaborate with maintenance staff to schedule repairs and improvements, ensuring thetimely completion of work orders

I was responsible for identifying, sourcing, and developing strong business relationships with service providers to achieve maximum profitability and customer satisfaction.

• Provide and negotiate rates to carriers (and internal sales team as needed), ensuring maximum profitability on a daily, weekly, monthly, and Quarterly basis
• Actively engage carrier partners primarily by phone, targeting 70+ dials per day
• Resolve carrier relations, de-escalating issues
• Verify all charges, confirm receipt of Bill of Lading, and resolve all payable discrepancies before payment to motor carrier
• Research, contact, and develop new carrier relationships to leverage a portfolio of carrier networks to introduce new capacity to customer sales opportunities

I was in charge of the entire leasing and maintenance areas of the portfolio. My main goal was to establish a good relationship with the owners of the homes and assist my tenants with their maintenance needs.

• Hire and dispatch vendors, negotiate rates, and oversee invoice reconciliation
• Collecting rent, filing evictions, renewing leases, and helping the company increase
• Oversee all Airbnb aspects of maintenance, customer service, and pricing
• Supervise renovations and work with vendors to ensure deadlines were met based on owners budget

I handled the marketing area and was in charge of all advertisements. I also ensured a smooth application process for our tenants to be, scheduled tours, oversaw the social media presence, and handled our available unit ads on the Centurion website.

• Created tracking sheets to monitor specials, deals, and ad campaigns, using rates and graphics
• Generating market rental analysis to accurately price units
• Following up with leads and assist with tenant applications