Deepak Subramanian
Minneapolis,MN
Summary
Accomplished Sales Manager with 16+ years of experience steering high performing aftermarket business operations in the US and India. Globally recognized in 2025 for driving strategic service sales/aftermarket sales and optimizing Tier2/3 customer portfolios. Relocating to India in September 2026; seek to leverage extensive international leadership, contract negotiation expertise and aftermarket growth strategies to deliver immediate value as a Service Sales Director.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Aftermarket Account Manager
Crown Iron Works
Minnesota, USA
05.2022 - Current
- Consistent min 15 % growth in Aftermarket business year on year.
- Led account reviews, providing strategic insights to drive upsell opportunities and revenue growth.
- Managed contract negotiations, ensuring favorable terms and compliance with company standards.
- Implemented CRM tools to streamline communication and improve tracking of client interactions.
- Trained junior/new account managers on best practices for client engagement and relationship management.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Territory Service Manager/ Maintenance Contract Sp
Merck Life Science
Bengaluru, India
06.2015 - 11.2021
- Managed a team of service engineers for Service business development and maintaining business relations with the customers. The Role was a dotted line responsibility as a deputy to the Regional Service Manager. Was involved in pre-installation meetings,
- Application concern resolution, product presentations. Later moved on to Contract Service Team which was a completely new digital service sales team being set up wherein was responsible for 2 Indian regions.
- Was parallel responsible for installation, service, preventive maintenance, repair, validation and calibration of Merck Products.
- Collaborated with sales leadership and marketing to enhance productivity in terms of Hardware and consumable lead generation.
- Generated sales pipeline and created funnel in collaboration with sales enablement and project management team.
Service Specialist
Anton Paar India
Bengaluru, India
01.2013 - 06.2015
Field Service Engineer
Merck Millipore
Lucknow, India
07.2011 - 01.2013
Engineer Customer Support
Labmate Asia Pvt. Ltd
Lucknow, India
02.2011 - 06.2011
Sales Engineer
Mehrotra Biotech
Lucknow, India
08.2009 - 01.2011
Education
Bachelor of Science - Electronics & Instrumentation
Cochin University of Science And Technology
Kerala, India05-2009
Skills
- Account management
- Corporate Communication and Negotiation
- Aftermarket Service Sales
- Customer service
- Teamwork and collaboration
- Client relations
Accomplishments
- Certified Professional Sales person from NASP- USA
- Global recognition and Bearer of Big Kahuna Award ( in FY 2025)
- Nominated for best commercial person globally during FY26.
- Team Leader
Certification
- CPSP - Certified Professional Sales Person
- CAPM- Certified Associate Project Management ( Expired)
- International Sports Sciences Association (Ongoing)
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Aftermarket Account Manager
Crown Iron Works
05.2022 - Current
Territory Service Manager/ Maintenance Contract Sp
Merck Life Science
06.2015 - 11.2021
Service Specialist
Anton Paar India
01.2013 - 06.2015
Field Service Engineer
Merck Millipore
07.2011 - 01.2013
Engineer Customer Support
Labmate Asia Pvt. Ltd
02.2011 - 06.2011
Sales Engineer
Mehrotra Biotech
08.2009 - 01.2011
Bachelor of Science - Electronics & Instrumentation
Cochin University of Science And Technology