DeGail Robinson
Birmingham,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Insurance] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
39
39
years of professional experience
Work History
Medical Receptionist
American Family Care
Fairfield, AL
07.2022 - Current
- Greeted patients and families upon arrival at the healthcare facility.
- Managed appointment scheduling using electronic health record systems.
- Processed patient intake forms and verified insurance information efficiently.
- Coordinated communication between patients and medical staff throughout visits.
- Ensured accurate data entry for patient records and billing processes.
- Maintained a clean and organized reception area for optimal patient experience.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Claims Representative
Kemper Insurance Companies
Birmingham, AL
11.2021 - 04.2022
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
Credentialing Coordinator/Contracting Assistant/Customer Service Representative
HealthSouth/Select Medical Holdings Corp.
Birmingham, AL
09.1990 - 09.2019
- Used Intellicred software to maintain facility databases containing physician records, files and credentialing documents.
- Collaborated with physicians to ensure timely completion of hospital applications.
- Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.
- Offered high level of assistance during managed care auditing process and conducted internal file audits.
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
- Prepared and maintained accurate credentialing records for over 20 states.
Manager and Sales Representative
Photo Corporation Of America
Birmingham, AL
01.1987 - 12.1989
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Prepared and processed contracts and order forms for new and existing customers.
- Built positive and productive customer connections to drive consistent sales.
Education
Bachelor of Arts - Communications
University of Alabama At Birmingham
Birmingham, AL05.1986
Skills
- Inventory purchasing
- Filing experience
- Letter writing
- [Microsoft word, excel, and intellicred Software] expertise
- Practitioner application coordination
- Oral and written communication
- Documentation and reporting
- Application file verification
- Data research and analysis
- Office equipment proficiency
- Senior leadership support
Affiliations
Awarded Dean's List 1981-82
Academic Services Dean's List Award 1982
Big Brothers/Big Sisters Bowling for Kids Sake Booster Award 1985-86
St. Luke Baptist Church Secretary Service Award 1996
Timeline
Medical Receptionist
American Family Care
07.2022 - Current
Claims Representative
Kemper Insurance Companies
11.2021 - 04.2022
Credentialing Coordinator/Contracting Assistant/Customer Service Representative
HealthSouth/Select Medical Holdings Corp.
09.1990 - 09.2019
Manager and Sales Representative
Photo Corporation Of America
01.1987 - 12.1989
Bachelor of Arts - Communications
University of Alabama At Birmingham
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