Deidania Moise
Miami,FL
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Busser
Italica Midtown
Miami, FL
10.2023 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Food Runner
Italica Midtown
Miami, FL
07.2024 - 12.2024
Restaurant Hostess
Cvi.Che 105
Downtown Miami
09.2022 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
Cashier
Cvi.Che 105
Miami, FL
09.2022 - 11.2022
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Processed returns or exchanges efficiently while adhering to company policy, ensuring customer satisfaction at all times.
Restaurant Busser
Cvi.Che 105
Downtown Miami
08.2022 - 11.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
GED -
Miami Senior High School
Miami, FL06.2021
Skills
- Reservation Coordination
- Organization and Time Management
- Conflict and Complaint Resolution
- Active Listening and Communication
- Seating and Accommodations
- Dining Area Maintenance
- Customer Service
- Reservation Planning
- Table Bussing
- Warm and Friendly
- Personal Grooming Standards
- Operational Efficiency
- Table Setting Arrangements
- Bussing Experience
- Server Support
Languages
English
Professional Working
Spanish
Native or Bilingual
Education
false
Timeline
Food Runner
Italica Midtown
07.2024 - 12.2024
Busser
Italica Midtown
10.2023 - Current
Restaurant Hostess
Cvi.Che 105
09.2022 - 02.2023
Cashier
Cvi.Che 105
09.2022 - 11.2022
Restaurant Busser
Cvi.Che 105
08.2022 - 11.2022
GED -
Miami Senior High School