Deidra Clark
Whitmire,SC
Summary
Talented Leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Academy Coach
Wal-Mart Supercenter
Laurens, SC
01.2017 - 03.2022
- Spoke in front of groups and facilitated activities and interactive discussions.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Asset Protection Manager
Wal-Mart Supercenter
Newberry, SC
05.2013 - 01.2017
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Represented Wal-Mart in court proceedings and investigations.
- Built cross-functional relationships with business partners to reduce losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Reduced shrink by % through thorough training of loss prevention staff and meticulous reviews of company documents.
- Increased apprehensions by % and apprehension dollars by % by motivating and coaching direct reports for optimum productivity and performance.
Dispatch Coordinator
Wal-Mart Transportation
Laurens, SC
01.2011 - 05.2013
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated repairs to vehicles to maintain fleet operations.
- Received new orders, prepared documentation and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
No Degree - Computer And Information Systems Security
Southern New Hampshire University
Hooksett, NHBachelor of Arts - Criminal Justice
Winthrop University
Rock Hill, SC05.2004
Skills
- Organization and Planning Skills
- Strategic Planning
- Issue and Conflict Resolution
- Investigative Report Preparation
- Subject Interviewing
- Fact-Finding and Investigations
- Records Handling
- Time Management
- Verbal and Written Communication
- Information Confidentiality
- Attention to Detail
- Customer Service
- Surveillance
Certification
- CNP - Certified Notary Public
- Paralegal Certification, USC-Columbia - 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Academy Coach
Wal-Mart Supercenter
01.2017 - 03.2022
Asset Protection Manager
Wal-Mart Supercenter
05.2013 - 01.2017
Dispatch Coordinator
Wal-Mart Transportation
01.2011 - 05.2013
No Degree - Computer And Information Systems Security
Southern New Hampshire University
Bachelor of Arts - Criminal Justice
Winthrop University
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