Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Deidra Manuel

Tacoma,WA

Summary

A motivated leader with determination of driving sales by implementing Key Performance Indicators, while providing excellent customer service. Enhancing performance with analytical, proactive approaches focused on meeting current needs and surpassing future expectations.

Overview

11
11
years of professional experience

Work History

Sales Lead

American Eagle Outfiters
03.2024 - 12.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Increased sales team productivity by implementing strategic customer engagement tactics.

Assistant General Manager

Old Navy
02.2023 - 03.2024
  • Guaranteed top-notch service standards and memorable customer experiences for every guest
  • Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies
  • Assisted with record keeping, payroll administration and accounts payable
  • Executed training plan for staff and conducted hands-on training to optimize associate proficiency
  • Monitored and analyzed business processes and results to profitably achieve goals
  • Analyzed sales reports to identify trends, areas of concern, or opportunities for growth
  • Assisted General Manager in daily operations and decision-making processes
  • Motivated, trained, and disciplined employees to maximize performance.

Assistant Merchandising Manager

Old Navy
10.2018 - 02.2023
  • Analyzed sales trends and customer preferences to determine optimal product mix
  • Implemented markdowns and clearance events strategically to minimize excess inventory while maximizing revenue potential
  • Received and priced merchandise, allocating correct products and quantities to fill sales floor and displays
  • Used financial reporting to drive business opportunities
  • Adhered to and held associates accountable to company SOPs and policies

Department Manager

Burlington
08.2013 - 09.2018
  • Organized workflow, delegated tasks, and monitored performance to verify task completion
  • Maintained sales floor presence, greeted customers, answered questions and assisted with purchases
  • Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes
  • Evaluated department performance and implemented corrective actions and merit rewards
  • Developed merchandising plans for seasonal changes, holidays, and special events
  • Analyzed sales reports to identify trends and adjust merchandise displays accordingly
  • Ensured proper signage was displayed throughout store to promote sales and discounts

Education

High School -

Clover Park High School
Lakewood, WA
06.2012

Skills

  • Business Development
  • Sales Forecasting
  • Team leadership
  • Customer service
  • Staff Management
  • Financial analysis
  • Attention to detail

LANGUAGE

English
Native

Timeline

Sales Lead

American Eagle Outfiters
03.2024 - 12.2024

Assistant General Manager

Old Navy
02.2023 - 03.2024

Assistant Merchandising Manager

Old Navy
10.2018 - 02.2023

Department Manager

Burlington
08.2013 - 09.2018

High School -

Clover Park High School

Similar Profiles

CREATE PROFILE
Deidra Manuel