Deidra Rolan
Fort Wayne,IN
Summary
Dynamic professional with strong customer service skills in retail and dining environments. Proven ability to resolve complaints and enhance customer experiences through effective communication and teamwork.
Overview
23
23
years of professional experience
Work History
Cashier
Bellmont Beverage
Fort Wayne, Indiana
03.2019 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
Server
Red Lobster
Fort Wayne, Indiana
01.2003 - 01.2016
- Delivered prompt service to enhance customer dining experiences.
- Maintained cleanliness and organization of dining area to promote hygiene standards.
- Resolved customer complaints efficiently to ensure satisfaction and repeat business.
- Upsold menu items to increase overall sales and enhance customer experience.
- Managed inventory levels to ensure adequate stock of supplies and ingredients.
- Trained new servers on restaurant procedures and customer service standards.
Education
Bachelor of Science - Accounting
Alabama A&M University
Normal, Alabama, AL12-2013
Skills
- Customer service
- Cash handling
- Inventory management
- Time management
- Financial reporting
- Team collaboration
Timeline
Cashier
Bellmont Beverage
03.2019 - Current
Server
Red Lobster
01.2003 - 01.2016
Bachelor of Science - Accounting
Alabama A&M University