Deidre McConnell
Kingsport,TN
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ballad Health
04.2024 - Current
- Greet and check in/out patients, ensuring accurate collection and entry of demographic and insurance information
- Answer multi-line phones and route calls or messages appropriately
- Update electronic health records (EHR) with patient data and visit details
- Process co-payments and reconcile cash drawer during daily end-of-day cash outs
- Communicate with providers by sending tasks and clinical updates through internal systems
Package Handler
FedEx Ground
03.2022 - 07.2024
- Loaded delivery vans efficiently to ensure accurate and timely dispatch
- Scanned and sorted packages using handheld devices to maintain accurate tracking and inventory
Machine Operator
Leclerc Foods
11.2022 - 02.2023
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Server
Cafe 93
07.2022 - 10.2022
- Provided prompt and friendly service to customers, taking orders and ensuring a positive dining experience
- Operated cash register, processed transactions, and handled cash accurately
- Maintained cleanliness of dining and service areas to meet health and safety standards
- Restocked supplies and monitored inventory to support daily operations
Server
Texas Roadhouse
11.2020 - 06.2022
- Provided prompt and friendly service to customers, taking orders and ensuring a positive dining experience
- Operated cash register, processed transactions, and handled cash accurately
- Maintained cleanliness of dining and service areas to meet health and safety standards
- Restocked supplies and monitored inventory to support daily operations
Delivery Driver
UPS
11.2021 - 12.2021
- Ensured timely and accurate delivery of packages while maintaining a high level of customer service
- Verified delivery addresses, obtained signatures, and provided proof of delivery to ensure customer satisfaction
Certified Medical Assistant (CMA)
Associated Pain Specialists
03.2020 - 11.2020
- Performed patient triage, including obtaining vital signs and reviewing medication lists
- Managed clinical inbox by reviewing and responding to patient messages
- Processed prior authorizations (PAs) and coordinated with pharmacies and insurance providers
- Documented patient information accurately in electronic health records (EHR)
Clerical Associate
FWCH-Family Birth Center
08.2018 - 03.2020
- Prepared delivery rooms and organized necessary supplies for mothers and newborns prior to birth
- Assembled and distributed lab bags, mother and baby packets to support clinical workflows
- Admitted mothers for labor and delivery and processed newborn admissions in the hospital system
- Maintained cleanliness and inventory of patient care areas; ensured accurate entry of patient charges
Patient Service Representative
Mountain States Medical Group
02.2016 - 08.2018
- Greet and check in/out patients, ensuring accurate collection and entry of demographic and insurance information
- Answer multi-line phones and route calls or messages appropriately
- Update electronic health records (EHR) with patient data and visit details
- Process co-payments and reconcile cash drawer during daily end-of-day cash outs
- Communicate with providers by sending tasks and clinical updates through internal systems
Cashier/Unloader Associate
T. J. Maxx
09.2015 - 02.2016
- Provided customer service in the fitting room by assisting with item selections and managing garment returns
- Performed merchandise markdowns and maintained organized sales floor displays
- Unloaded truck deliveries and restocked shelves efficiently
- Operated cash register and handled customer transactions accurately
Waitress/Hostess
Perkins
07.2012 - 02.2016
- Provided prompt and friendly service to customers, taking orders and ensuring a positive dining experience
- Operated cash register, processed transactions, and handled cash accurately
- Maintained cleanliness of dining and service areas to meet health and safety standards
- Restocked supplies and monitored inventory to support daily operations
Waitress
Cracker Barrel
03.2012 - 06.2012
- Provided prompt and friendly service to customers, taking orders and ensuring a positive dining experience
- Operated cash register, processed transactions, and handled cash accurately
- Maintained cleanliness of dining and service areas to meet health and safety standards
- Restocked supplies and monitored inventory to support daily operations
Education
Dobyns Bennett High School
05.2007
Skills
- Reception Management
- Customer Service
- Data Entry
- Organizational Skills
- Host/Hostess
- Serving Experience
- Clerical Experience
- Medical Office Experience
- Patient Care
- HIPAA Compliance
- Documentation review
- Patient confidentiality
- Appointment scheduling
- Payment Collection
- Office Administration
Certification
Certified Medical Assistant
Timeline
Patient Service Representative
Ballad Health
04.2024 - Current
Machine Operator
Leclerc Foods
11.2022 - 02.2023
Server
Cafe 93
07.2022 - 10.2022
Package Handler
FedEx Ground
03.2022 - 07.2024
Delivery Driver
UPS
11.2021 - 12.2021
Server
Texas Roadhouse
11.2020 - 06.2022
Certified Medical Assistant (CMA)
Associated Pain Specialists
03.2020 - 11.2020
Clerical Associate
FWCH-Family Birth Center
08.2018 - 03.2020
Patient Service Representative
Mountain States Medical Group
02.2016 - 08.2018
Cashier/Unloader Associate
T. J. Maxx
09.2015 - 02.2016
Waitress/Hostess
Perkins
07.2012 - 02.2016
Waitress
Cracker Barrel
03.2012 - 06.2012
Dobyns Bennett High School
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