Deidre Mickelson

• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Tracked monthly sales to generate reports for business development planning.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Guided management and supervisory staff to promote smooth operations.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Delegated work to staff, setting priorities and goals.
• Monitored progress by establishing plans, budgets and measuring results.

• Developed and maintained relationships with local real estate agents.
• Met with applicants to obtain information for loan applications and answer questions about loan process.
• Gathered client debt, credit and income information to determine loan eligibility.
• Informed customers of application deadlines, approvals and denials.
• Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.

Please see Compass Mortgage as the description of duties are the same.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Planned work schedules to maintain adequate staffing levels.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Managed and inspired team members to perform to full potential, driving branch profitability.