Deidre Richards
University Hospitals Health System
Parma,OH
24
years of professional experience
Skilled medical assistant recognized for maintaining compliance with health regulations and delivering organized, efficient care. Committed to enhancing patient understanding and satisfaction through effective communication and compassionate support.
Work History
Certified Medical Assistant
2 Years 8 Months- Educated patients on treatment plans and preventive care measures, fostering informed decision-making.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Maintained cleanliness and organization of examination rooms, adhering to health regulations and standards.
Medical Assistant
3 Years 3 Months- Conducted vital sign assessments and recorded patient histories for efficient care delivery.
- Educated patients on treatment plans and medication usage, enhancing understanding of health conditions.
- Coordinated with healthcare providers to schedule appointments and manage patient follow-ups.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
Direct Support Professional
16 Years 4 Months- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for individuals.
- Assisted clients in navigating community resources, fostering social connections and engagement opportunities.
- Advocated for client rights and needs within the organization, improving service delivery and satisfaction outcomes.
Direct Support Professional
7 Months- Monitored client progress and behaviors, documenting changes and communicating updates to healthcare professionals.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Cashier
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations.
Cashier
3 Months- Handled cash and credit transactions accurately to minimize discrepancies.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
- Stocked merchandise on shelves, maintaining product availability for customers.
- Monitored inventory levels and reported discrepancies to management promptly.
Education
Medical Assisting - Medical Assisting
Skills
Patient care
Electronic health records
HIPAA compliance
Patient scheduling
Specimen collection
Patient intake
Triage assessment
Infection control
Needs assessments
Organizational skills
Customer communication
Timeline
Certified Medical Assistant
University Hospitals Health System
12.2023 - 08.2026Read More
Medical Assistant
Summa Health
09.2020 - 12.2023Read More
Direct Support Professional
Blossom Hill
05.2004 - 09.2020Read More
Direct Support Professional
North East Care Center
09.2003 - 04.2004Read More
Cashier
Giant Eagle
05.2003 - 08.2003Read More
Cashier
Marcs
01.2003 - 04.2003Read More
Remington College
Medical Assisting from Medical Assisting
Read More