Deirdre Barnes
Hamden
Summary
Dedicated front desk professional with a strong focus on customer service and effective communication. Known for exceptional attention to detail and time management skills, ensuring seamless operations and positive experiences for clients and visitors.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Charter Senior Living in Orange
Orange, CT
11.2024 - Current
- Greeted residents and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Coordinated appointment scheduling for tours, optimizing daily operations.
- Maintained accurate resident records and information in electronic database.
Front Desk Agent
North Haven Health and Racquet
North Haven, CT
08.2021 - 05.2022
- Coordinated appointment scheduling for tennis tournaments, ensuring efficient use of staff time and resources.
- Handled incoming calls and inquiries, providing timely assistance to enhance customer satisfaction.
- Trained new front desk staff on protocols and systems to ensure a smooth onboarding process.
- Organized and maintained files and records to ensure up-to-date documentation.
Guest Sales Associate
European Wax Center
North Haven, CT
01.2020 - 05.2021
- Coordinated appointment scheduling for clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected payments and retail products.
Hair Salon Receptionist
Mane Room
New Haven, CT
05.2016 - 12.2016
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed appointment scheduling using salon management software to enhance client service efficiency.
- Assisted in maintaining salon cleanliness and organization, promoting a welcoming atmosphere for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Education
High School Diploma -
East Haven High School
East Haven, CT05-2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Charter Senior Living in Orange
11.2024 - Current
Front Desk Agent
North Haven Health and Racquet
08.2021 - 05.2022
Guest Sales Associate
European Wax Center
01.2020 - 05.2021
Hair Salon Receptionist
Mane Room
05.2016 - 12.2016
High School Diploma -
East Haven High School