Deirdre Kilgallen
Cape Elizabeth,ME
Summary
Referral Specialist with a proven track record at MaineHealth Breast Care Center, enhancing patient care through effective referral tracking and relationship management. Skilled in medical appointment scheduling and data entry, I improved referral turnaround times, significantly boosting patient experience ratings while training staff to excel in compliance and efficiency.
Overview
19
19
years of professional experience
Work History
Referral Specialist
MaineHealth Breast Care Center
05.2014 - Current
- Coordinated patient referrals and scheduling to enhance service delivery efficiency.
- Developed and maintained relationships with healthcare providers to facilitate timely communication.
- Implemented referral tracking processes, improving accuracy in patient follow-up procedures.
- Trained new staff on referral protocols and system usage, enhancing team performance.
- Analyzed referral data to identify trends, informing strategic improvements in patient care pathways.
- Collaborated with multidisciplinary teams to streamline patient transitions between services.
- Led initiatives for improving referral turnaround times, positively impacting patient experience ratings.
- Oversaw quality assurance measures for referral processes, ensuring compliance with organizational standards.
Radiology Scheduler -Civilian Employee
Department Of Defense Army- United States Military Academy West Point New York
09.2006 - 05.2014
- Coordinated patient scheduling for radiology services, optimizing appointment availability and reducing wait times.
- Managed electronic health record systems to ensure accurate patient data and streamline scheduling processes.
- Collaborated with medical staff to prioritize urgent cases and improve overall service delivery efficiency.
- Developed training materials for new schedulers, enhancing onboarding experience and knowledge retention.
- Implemented workflow improvements that increased scheduling accuracy and reduced patient cancellations.
- Analyzed patient feedback to identify areas for service enhancement, driving continuous improvement initiatives.
Education
Associate of Science - Veterinary Technician
Becker Junior College
Leicester, MA05-1988
Skills
- Pre-authorizations
- Medical terminology knowledge
- Data entry proficiency
- Insurance verification
- Notetaking and documentation
- Diagnostic appointments
- Medical appointment scheduling
- Patient confidentiality
- Referral tracking
- Patient records oversight
- Follow-up skills
- Record preparation
- Scheduling software
Timeline
Referral Specialist
MaineHealth Breast Care Center
05.2014 - Current
Radiology Scheduler -Civilian Employee
Department Of Defense Army- United States Military Academy West Point New York
09.2006 - 05.2014
Associate of Science - Veterinary Technician
Becker Junior College