Deirdre Wooldridge
Sacramento,CA
Summary
Dynamic professional with extensive experience in customer support at Synapse Health and a strong background in property evaluations and inspections. Proven ability to enhance service delivery through cross-functional collaboration and effective use of CRM software. Skilled in developing inspection protocols and mentoring teams, ensuring compliance with building codes while fostering client relationships.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Synapse Health
01.2024 - Current
- Provided exceptional customer support via phone, addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Utilized CRM software to manage customer interactions and track service requests effectively.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Home Inspector
San Francisco Housing Authority
01.2022 - 12.2023
- Conducted comprehensive inspections of residential properties for safety and compliance standards.
- Identified potential issues and provided detailed reports to homeowners and stakeholders.
- Collaborated with contractors to facilitate necessary repairs and improvements.
- Evaluated building systems including plumbing, electrical, and roofing for operational integrity.
Home Inspector
Mynd Property Management
02.2018 - 11.2021
- Developed inspection protocols that enhanced efficiency and accuracy of assessments.
- Maintained up-to-date knowledge of local building codes and regulations to ensure compliance.
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
- Educated clients on proper home maintenance practices, reducing future repair costs.
- Built strong relationships with industry professionals, fostering collaboration in addressing complex issues encountered during home inspections.
Real Estate Appraiser
Property Science
09.2016 - 10.2021
- Conducted comprehensive property evaluations to determine fair market value.
- Analyzed market trends and property conditions to support appraisal reports.
- Collaborated with clients to address inquiries and provide expert guidance on valuations.
- Utilized advanced appraisal software to enhance accuracy and streamline reporting processes.
Real Estate Appraiser
Penington Appraisal (Owner)
01.2003 - 09.2016
- Developed standardized appraisal methodologies to improve consistency across assessments.
- Mentored junior appraisers, promoting best practices and enhancing team performance.
- Led initiatives to refine data collection techniques, resulting in more precise valuations.
- Inspected new and existing properties and noted distinctive characteristics.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Presented findings to stakeholders, ensuring clear communication of appraisal results and implications.
- Stayed updated on market trends for local area and similar property types.
- Researched land, property and market values to complete estimations.
Education
Bachelor of Science - Business Economics
National American University
Sacramento, CA05-2014
Skills
- Customer support
- CRM software
- Team training
- Cross-functional collaboration
- Inspection protocols
- Building codes compliance
- Property evaluations
- Market analysis
- Appraisal methodologies
Timeline
Customer Service Representative
Synapse Health
01.2024 - Current
Home Inspector
San Francisco Housing Authority
01.2022 - 12.2023
Home Inspector
Mynd Property Management
02.2018 - 11.2021
Real Estate Appraiser
Property Science
09.2016 - 10.2021
Real Estate Appraiser
Penington Appraisal (Owner)
01.2003 - 09.2016
Bachelor of Science - Business Economics
National American University