Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant
Deja Bernal

Deja Bernal

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Hooters
04.2019 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Promoted to new employee trainer. Responsible for educating new hires on the flow of the front and back of house, menu knowledge, and professional image standards.

Personal Nanny

Marbeth Petty
09.2016 - 06.2019
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
  • Taught children everyday skills and language.
  • Involved children in caring for household pets and chores.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Bathed, dressed and helped with teeth brushing as part of bedtime/school preparation.
  • Drove children to dance, cheer and sports practices.

Drive-Thru Cashier

Panera Bread
09.2018 - 03.2019
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Balanced cash drawer at beginning and close of shift.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained new hires on work order process as well as the Panera standard of customer service.

Hostess

Culver's Restaurant
07.2016 - 12.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Associate of Arts - Elementary School Teaching

Lone Star College System
Kinwood, TX
05.2019

Skills

  • Guest Relations Management
  • Sales Expertise
  • Server Training
  • Hospitality Service Expertise
  • Workflow Coordination
  • Ability to Lift 30 Pounds
  • Servsafe Certified
  • Customer Service and Rapport
  • Anticipating Guest Needs
  • Adaptable and Flexible

Certification

  • Certified Nursing Assistant, 2017-2019

Languages

Spanish
Elementary

Timeline

Server

Hooters
04.2019 - 05.2023

Drive-Thru Cashier

Panera Bread
09.2018 - 03.2019

Personal Nanny

Marbeth Petty
09.2016 - 06.2019

Hostess

Culver's Restaurant
07.2016 - 12.2016

Associate of Arts - Elementary School Teaching

Lone Star College System

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Deja Bernal