Results-oriented Social Work Professional with over 3 years in quality assurance and 5 years in nonprofit settings. Experienced in advocacy, investigations, data management, and policy development. Skilled in risk management, quality improvement, problem-solving, and relationship-building.
Open To Work
Hi, I’m
Deja Braxton
Laurel,MD
Summary
Overview
9
years of professional experience
Work History
Heart Havens Inc.Richmond
Quality Improvement Manager
10.2022 - 03.2023
Job overview
- Conducted annual systemic risk assessments to identify patterns and trends, enhancing operational risk management.
- Revamped agency risk management policies to ensure compliance with state and federal regulations.
- Trained, supervised, and provided guidance to the Quality Improvement Coordinator on all quality assurance and risk management initiatives.
- Reviewed agency incident reports, providing feedback and oversight to strengthen the incident management process.
- Developed and conducted agency trainings on serious incidents, emergency preparedness, and agency policies to increase staff competency.
Heart Havens Inc.Richmond
Quality Improvement Coordinator
07.2021 - 10.2022
Job overview
- Conducted audits and safety inspections of 7 group homes to ensure compliance with quality standards in service delivery.
- Monitored implementation of corrective action plans and evaluated effectiveness in resolving systemic issues.
- Completed root cause analysis reports for serious incidents, providing actionable recommendations to mitigate future occurrences.
- Trained 50+ staff in Therapeutic Options, enhancing person-centered methods for effective behavior management.
disAbility Law Center VARichmond
Disability Rights Advocate
07.2020 - 07.2021
Job overview
- Investigated allegations of abuse, neglect, and human rights violations for juveniles at Bon Air Juvenile Correctional Center, contributing to safeguarding their rights.
- Conducted interviews with representative payees and Social Security beneficiaries to identify and assess instances of abuse, neglect, and financial exploitation.
- Made recommendations to the Department of Juvenile Justice and representative payees to mitigate potential or founded instances of harm.
- Reviewed account statements and financial documents of representative payees, ensuring compliance in handling Social Security beneficiary funds.
Richmond Behavioral Health AuthorityRichmond
REACH Quality Specialist
05.2018 - 07.2020
Job overview
- Conducted quarterly audits of client records, providing oversight during peer reviews to maintain compliance.
- Supported Quality Manager in completing monthly and quarterly reports and preparing for state and federal audits.
- Developed and trained 30+ staff on documentation and reporting requirements.
- Managed data store, ensuring accuracy and timely entry of data to meet deadlines.
New Life, LLCRichmond
Caseworker (QMHP-A)
05.2017 - 08.2017
Job overview
- Delivered psycho-education and behavioral support to individuals with severe mental health diagnoses, enhancing treatment engagement.
- Facilitated treatment and goal planning, identifying individual needs and strengths to inform personalized care.
- Accurately completed documentation according to agency standards to measure progress toward outcomes and recovery.
- Coordinated access to community resources and services, including inpatient treatment and homeless services, improving clients' overall support.
Family LifelineRichmond
Parent Educator
05.2014 - 08.2016
Job overview
- Identified needs and helped families develop attainable goals to promote positive outcomes.
- Modeled evidence-based parenting and resilience-building strategies, reducing child abuse risk factors.
- Collaborated with community partners to connect families with resources, enhancing overall health and well-being.
- Documented home visitation data per program standards, tracking progress and goal attainment.
Education
Virginia Commonwealth UniversityRichmond, VA
Master's Degree from Social Work
05.2018
University Overview
George Mason UniversityRichmond, VA
Bachelor of Arts from Conflict Analysis and Resolution
05.2013
University Overview
Skills
- Program evaluation
- Regulatory compliance
- Policy writing
- Data management
- Training development
- Continuous improvement
- Effective communication
- Problem solving
- Conflict resolution
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Advocacy
Professional Highlights
Professional Highlights
- Awarded Post-Baccalaureate Certificate in Disability Leadership from Virginia Leadership Education in Neurodevelopmental Disabilities program., VCU, 08/2018
- Led Diversity Equity and Inclusion Committee and oversaw implementation of a Cultural and Linguistic Competence Assessment., dLCV, 10/2020
- Received recognition and an award for enhancing the accuracy and efficiency of data reporting., RBHA, 10/2020
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Quality Improvement Manager
Heart Havens Inc.
10.2022 - 03.2023
Quality Improvement Coordinator
Heart Havens Inc.
07.2021 - 10.2022
Disability Rights Advocate
disAbility Law Center VA
07.2020 - 07.2021
REACH Quality Specialist
Richmond Behavioral Health Authority
05.2018 - 07.2020
Caseworker (QMHP-A)
New Life, LLC
05.2017 - 08.2017
Parent Educator
Family Lifeline
05.2014 - 08.2016
Virginia Commonwealth University
Master's Degree from Social Work
George Mason University
Bachelor of Arts from Conflict Analysis and Resolution