Deja Hardy
Jacksonville,NC
Summary
Dynamic and customer-focused professional with extensive experience at Carolina Ale House, excelling in multitasking and delivering exceptional service. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Skilled in cash handling and maintaining cleanliness, consistently contributing to a welcoming dining environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Carolina Ale House
03.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Boba Barista
Paris Bahn Mi
Jacksonville, NC
04.2023 - 08.2024
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Implemented creative solutions for customizing drinks, catering to individual customer preferences.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Crew Member
McDonald’s
Jacksonville, NC
07.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, and collected payment
- Demonstrated strong multitasking abilities
- Provided exceptional customer service
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Northside Highschool
Jacksonville, NC06.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Judgment and decision making
- Supply restocking
Timeline
Restaurant Hostess
Carolina Ale House
03.2025 - Current
Boba Barista
Paris Bahn Mi
04.2023 - 08.2024
Crew Member
McDonald’s
07.2022 - 04.2023
Northside Highschool