Deja Johnson
Los Angeles,CA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Toyota Financial Services
06.2020 - 05.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Answered customer telephone calls promptly to avoid on-hold wait times.
VIP Cocktail Waitress
Kamp Houston
02.2021 - 05.2023
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Served alcoholic and non-alcoholic beverages in bar environment.
Bartender
Twin Peaks
04.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Bachelor of Science - Marketing
University of North Texas
Denton, TX12.2018
Skills
- Suggestive Selling
- Menu Presentation
- Dining Customer Service
- Bartending Proficiency
- Efficient Service
- Customer Complaint Resolution
Certification
- California Alcohol Beverage Certification - 2023
Timeline
VIP Cocktail Waitress
Kamp Houston
02.2021 - 05.2023
Customer Service Representative
Toyota Financial Services
06.2020 - 05.2023
Bartender
Twin Peaks
04.2017 - 03.2020
Bachelor of Science - Marketing
University of North Texas
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