Josephine Tibajia
Rowland Heights,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sunvilla Corporation
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Florist Entrepreneur
Miss Tibajia's Flowers
04.2019 - Current
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Transported and set up floral arrangements for large-scale functions such as proposals and weddings
Fine Dining Server
Omaniku
10.2022 - 06.2023
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Communicative Sciences And Disorders
Cal State University, Fullerton
Fullerton05.2019
Skills
- Order Fulfillment
- Schedule Mastery
- Coordination
- Multi-Line Phone Talent
- Customer Inquiries
- Corrective Actions
- Customer Service and Rapport
- Suggestive Selling
- Upselling Skills
Timeline
Customer Service Representative
Sunvilla Corporation
11.2022 - Current
Fine Dining Server
Omaniku
10.2022 - 06.2023
Florist Entrepreneur
Miss Tibajia's Flowers
04.2019 - Current
Bachelor of Science - Communicative Sciences And Disorders
Cal State University, Fullerton
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