Summary
Overview
Work History
Education
Skills
Timeline
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Deja Neal

Kenosha

Summary

Dedicated waitress with a proven track record in delivering exceptional customer service and ensuring guest satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Waitress

Brat Stop
Kenoha
02.2022 - Current
  • Delivered friendly customer service, creating positive guest experiences.
  • Resolved complaints and concerns promptly, maintaining high customer service standards.
  • Coordinated timely delivery of food and beverages, ensuring customer satisfaction.
  • Delivered prompt and accurate food and drink orders in a fast-paced restaurant environment.
  • Collaborated with kitchen staff to accommodate special requests and dietary needs.

Waitress

Cracker Barrell
Kenosha
01.2020 - 09.2022
  • Provided attentive customer service in fast-paced restaurant environment, enhancing guest experience.
  • Took detailed food and drink orders accurately, ensuring timely service for patrons.
  • Addressed menu inquiries regarding ingredients and pricing promptly.
  • Addressed and resolved customer concerns swiftly, facilitating smooth operations by escalating issues to management when necessary.
  • Ensured food safety and maintained cleanliness to prevent foodborne illness.

Call Center Representative

American Lieracy Group
Racine
05.2018 - 05.2020
  • Managed high-volume incoming calls and resolved customer inquiries efficiently.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Conducted follow-up calls to ensure resolution of customer issues and concerns.
  • Collaborated with team members to improve service delivery and customer satisfaction.

waitress, bartender, Hostess

Red Lobster
Racine
11.2017 - 02.2020
  • Delivered excellent customer service in fast-paced dining environment.
  • Maintained calm demeanor during peak periods, ensuring positive guest experiences.
  • Relayed guest needs and special requests to servers, facilitating timely and accurate service.
  • Assisted in bar setup for service shifts, ensuring readiness.
  • Managed bar tabs and transferred open tabs for wait staff coordination.
  • Stocked ice bins and coolers throughout shift to maintain efficiency.
  • Sanitized glasses after each use to ensure cleanliness and uphold health standards. after each use to uphold health standards.
  • Balanced daily registers and generated detailed sales reports to inform management decisions.

Education

Associate of Applied Science - Business Management

Gateway Technical College
Kenosha, WI
10-2026

Skills

  • Order management
  • Customer service
  • Time management
  • Shift coordination
  • Team collaboration
  • Conflict resolution
  • Communication skills

Timeline

Waitress

Brat Stop
02.2022 - Current

Waitress

Cracker Barrell
01.2020 - 09.2022

Call Center Representative

American Lieracy Group
05.2018 - 05.2020

waitress, bartender, Hostess

Red Lobster
11.2017 - 02.2020

Associate of Applied Science - Business Management

Gateway Technical College
Deja Neal