Deja Turner
Hayes,VA
Summary
Team player, outgoing, with a positive demeanor. Knowledgeable with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Auto Body & Repair
Newport News, VA
08.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed daily operations of the auto body shop, including customer service, and scheduling appointments.
- Coordinated with insurance companies to ensure timely payment for services rendered.
Mobile Sales Lead
Straight Talk
Yorktown, VA
01.2022 - 05.2023
- Provided training, coaching, and mentoring for mobile sales associates to increase their knowledge base.
- Managed a team of mobile sales representatives to ensure efficient and effective customer service.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude towards them.
- Organized promotional events that increased foot traffic into the store resulting in higher overall sales figures.
Tier 2 Technical Support Specialist
Verizon
Hayes, VA
11.2020 - 12.2021
- Resolved customer complaints in a timely manner.
- Analyzed customer inquiries and identified solutions for technical issues.
- Diagnosed system errors and performed troubleshooting steps.
- Handled escalated calls from Tier 1 Technical Support Specialists.
Mobile Expert
OSL
Williamsburg, VA
08.2018 - 11.2020
- Authorized Representative for Verizon, Sprint, and AT&T
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
Administrative Assistant
Kneading Hands
Hayes, VA
03.2016 - 05.2018
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06-2017
Skills
- Appointment Scheduling
- Workflow Optimization
- Invoice Processing
- Payment Processing
- Product Knowledge
- Customer Assistance
- Relationship Building
- Honest and Dependable
Timeline
Administrative Assistant
Auto Body & Repair
08.2023 - Current
Mobile Sales Lead
Straight Talk
01.2022 - 05.2023
Tier 2 Technical Support Specialist
Verizon
11.2020 - 12.2021
Mobile Expert
OSL
08.2018 - 11.2020
Administrative Assistant
Kneading Hands
03.2016 - 05.2018
High School Diploma -
Gloucester High School