Dejanay McCauley
Charleston,MO
Summary
Dynamic professional with extensive experience in patient care and customer service, notably at McDonald's Restaurant. Proven ability to enhance patient satisfaction through compassionate support and effective communication. Skilled in crisis management and record keeping, ensuring efficient operations and timely assistance in high-pressure environments. Committed to promoting independence and dignity in care.
Overview
15
15
years of professional experience
Work History
Cashier
McDonald's Restaurant
Charleston, MO
05.2010 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CNA
Convenient Care Service Llc
Jackson, MO
06.2012 - 11.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Comfort Keepers Home Care
Cape Girardeau, MO
12.2013 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA
Bertrand Nursing
Bertrand, MO
12.2013 - 11.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Heartland Assisted Living
Sikeston, MO
05.2017 - 12.2019
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Front Desk Receptionist
Quailty Inn
Charleston, MO
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
Dispatcher
Mississippi County Sheriff's Dept
Charleston, MO
02.2024 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
High School Diploma -
Charleston High School
Charleston, MO05-2012
Skills
- Customer service
- Front desk operations
- Appointment scheduling
- Cash handling
- Emergency response
- Record keeping
- Radio communication
- Crisis management
- Critical thinking
- Time management
- Problem solving
- Patient care
- Vital signs monitoring
- Medication administration
- Communication skills
Timeline
Dispatcher
Mississippi County Sheriff's Dept
02.2024 - 01.2025
Front Desk Receptionist
Quailty Inn
07.2021 - Current
CNA
Heartland Assisted Living
05.2017 - 12.2019
CNA
Comfort Keepers Home Care
12.2013 - 08.2014
CNA
Bertrand Nursing
12.2013 - 11.2015
CNA
Convenient Care Service Llc
06.2012 - 11.2013
Cashier
McDonald's Restaurant
05.2010 - 03.2012
High School Diploma -
Charleston High School