Dejanee Itua
Sicklerville,NJ
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated 8 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
11
11
years of professional experience
Work History
Casualty and Litigation Adjuster
Liberty Mutual
04.2021 - Current
- Researched claims and incident information to deliver solutions and resolve problems.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated bodily injury settlement agreements to resolve disputes.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Maintained contact with claimants and attorneys to determine treatment status.
PIP Adjuster
10.2020 - 05.2021
- Medically Manage Medical Claims and bills -Determine Medicare/ Medicaid eligibility -Determine Workers Compensation eligibility -Determine Coverage investigations -Prepare benefit and coverage denials and documentation -Conduct Recorded investigations -Manage benefit applications
Bodily Injury Adjuster
GEICO
04.2018 - 10.2020
- Review claimant medical records
- Evaluate claimant medical records
- Negotiate and settle injury claims with attorneys -Conference and present complex claims to management
Litigation Preparation Clerk
08.2017 - 04.2018
- Issue Litigation Expense Payments -Review Settlement Stipulations -Create Spreadsheets Using Excel to keep track of payments -Create Sharepoint's to share information with other departments to close files
Telephone Claims Examiner
05.2016 - 08.2017
- Conduct Recorded Interviews from both Policyholders and Claimants -Conduct Coverage, and Liability Investigations -Coordinate with SIU on suspicious claims -Negotiate Settlements with adverse carriers, claimants and attorneys -Prepare Subrogation Contentions -Maintain a daily diary -Independently manage a heavy workload -Writing and sending appropriate letters that coincide with state requirements -Effectively explain and understand policy coverages and policy limits -Meet the needs of all policyholders, adverse carriers, claimants, attorneys, ect
- Reach monthly company goals (closure goals, customer service goals etc) -Handled specialized claims ie; reposition, domestic violence, and employee Claims
Teachers Federal Credit Union
06.2015 - 05.2016
- Call Center for Consumer Loans and Mortgages -Service Members accounts -Make sure all information and fees are disclosed -Mortgage quotes/ Home Equity quotes -Provide general information on Mortgage products and consumer loans -Load Consumer Loan applications -Answer phone calls for mortgage processors, underwriters, and closers
Bank Teller
01.2013 - 06.2015
- Cash Handling -Data Entry -Service Member accounts -Meet monthly cross selling goals
Education
Major Bachelor’s Degree - Criminology
SUNY Old Westbury College
07.2015
Skills
- Strong Communication Skills
- Proficient in
- Microsoft Word, Excel, Access, Outlook, E3, ILS,DNA
- Ability to interact with the public in a professional and friendly manner
- Ability to handle all customer service situations
- Ability to multi- task in difficult situations
- Litigation Review
- Deductible Collection
Additional Information
- ACCOMPLISHMENTS , FL Adjuster license Rewarded regional and department Employee of the Month (GEICO) Settled over $1,000,000 in hard to settle claims at settlement conference (GEICO)
Timeline
Casualty and Litigation Adjuster
Liberty Mutual
04.2021 - Current
PIP Adjuster
10.2020 - 05.2021
Bodily Injury Adjuster
GEICO
04.2018 - 10.2020
Litigation Preparation Clerk
08.2017 - 04.2018
Telephone Claims Examiner
05.2016 - 08.2017
Teachers Federal Credit Union
06.2015 - 05.2016
Bank Teller
01.2013 - 06.2015
Major Bachelor’s Degree - Criminology
SUNY Old Westbury College