Rebecca Kennedy
Chandler,AZ
Summary
Authorized to work in the US for any employer Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
14
14
years of professional experience
Work History
Program Manager
UMOM New Day Centers
Phoenix, AZ
02.2022 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
- Interacted with customers and clients to identify business needs and requirements
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
Board Member
Foster Care
Phoenix, AZ
12.2020 - Current
- Served as a board member on the Foster Care Review board to help advise the juvenile court on progress towards permanency for child in care to help ensure the childs needs are being met
Contact Center Supervisor
Crisis Response Network
Tempe, AZ
01.2016 - Current
- Managed the operations of the contact center to ensure all calls are being answered and all contractual obligations are met
- Provided clinical direction and assisted specialists on difficult calls
- Provided assistance to police and fire across the valley by dispatching mobile crisis units into the community for assessments
- Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings
Clinical Coordinator
Partners, Recovery
Phoenix, AZ
04.2013 - 12.2015
- Provided clinical and administrative supervision and mentoring of daily clinical operations for direct reports ensuring that the needs of behavioral health recipients are being met
- Participated in the hiring, training, coaching, mentoring and supervising of Case Managers, Family
- Mentored Specialists both administratively and clinically
- Monitored and evaluated cases
- Managed Rehabilitation Specialist's overall performance
- Provided clinical oversight of services provided, assessments conducted, and individual service plans developed for all consumers assigned to their team.
Behavioral Health Technician
Sunshine Residential Homes
05.2012 - 08.2013
- Provided support and care to children living in group home environments
- Assisted clients by directing interactions, including but not limited to behavioral management, and facilitating therapeutic recreational and social life skills
- Assisted with clients' admission and discharge
Alan G Ryle & Company
Alan G. Ryle & Company
Arcola, IL
08.2010 - 09.2011
- Assisted clients with daily life skills which resulted in them reaching their most capable level of independence
- Took responsibility for creating capable goals for consumers and helping them reach them
Education
Masters of Science - Family and Human Development
Eastern Illinois University
Bachelor of Science - Family and Human Development
Eastern Illinois University
Charleston, ILSkills
- Customer Service
- Customer Support
- Supervision Experience
- Crisis Intervention
- Behavior Management
- Case Management
- Developmental Disabilities Experience
- Microsoft Excel
- Certifications and Licenses
- CAMS
- Certified Anger Management specialist
- SUMMARY OF SKILLS
- Regarded by peers as dependable, hardworking, and professional
- I've consistently offered honest work ethic,
- I posses an array of experiences relevant to customer service and leadership
- Icommunicate effectively with in a client based organization
Additional Information
- Additional Information
Timeline
Program Manager
UMOM New Day Centers
02.2022 - Current
Board Member
Foster Care
12.2020 - Current
Contact Center Supervisor
Crisis Response Network
01.2016 - Current
Clinical Coordinator
Partners, Recovery
04.2013 - 12.2015
Behavioral Health Technician
Sunshine Residential Homes
05.2012 - 08.2013
Alan G Ryle & Company
Alan G. Ryle & Company
08.2010 - 09.2011
Masters of Science - Family and Human Development
Eastern Illinois University
Bachelor of Science - Family and Human Development
Eastern Illinois University
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