DeJeanne Harris
Richmond
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty, particularly at The Harris Center for Mental Health and IDD. Skilled in CRM software and conflict resolution, adept at resolving inquiries with empathy and professionalism. Mentored new staff, contributing to a supportive team atmosphere and fostering professional growth.
Overview
8
8
years of professional experience
Work History
Business Office Coordinator
The Harris Center For Mental Health And IDD
Houston, TX
08.2025 - Current
- Coordinated office operations to enhance workflow efficiency and support organizational goals.
- Developed and maintained filing systems to ensure accurate record-keeping for client information.
- Implemented process improvements that streamlined administrative tasks, reducing turnaround times.
- Developed correspondence letters, memos, and emails.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
Consumer Service Representative
The Harris Center For Mental Health And IDD
Houston, TX
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Nurtured long-lasting relationships with customers through empathy, active listening, and personalized solutions.
- Fostered a positive work environment by actively participating in team-building activities and collaborating effectively with colleagues.
- Participated in ongoing training sessions to stay updated on product offerings and industry trends.
- Maintained detailed records of customer interactions, ensuring efficient follow-up on pending issues.
Personal Shopper
HEB Grocery Store
Richmond, TX
01.2020 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Customer Service Representative
Sutherland Global
Houston, TX
06.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX2028
High School Diploma -
Yes Prep West
Houston2018
Skills
- Record-keeping
- CRM software expertise
- Product knowledge
- Office administration
- Schedule coordination
- Document control
- Cross-functional collaboration
- Expense tracking
- Business operations management
- Account reconciliation
- Business recordkeeping
Timeline
Business Office Coordinator
The Harris Center For Mental Health And IDD
08.2025 - Current
Consumer Service Representative
The Harris Center For Mental Health And IDD
04.2023 - Current
Personal Shopper
HEB Grocery Store
01.2020 - 01.2023
Customer Service Representative
Sutherland Global
06.2018 - 12.2019
High School Diploma -
Yes Prep West
Bachelor of Science - Criminal Justice
Prairie View A&M University