De'Jia Brayboy
Orlando,Fl
Summary
I am extremely motivated to constantly develop my skills and grow professionally
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
7
7
years of professional experience
Work History
Dispatcher
Frank Gay Services
04.2023 - 04.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Health care customer support
Everise
03.2022 - 02.2023
- Provided ongoing support to healthcare providers and patients
- Provide optimal care delivery by verifying the specific benefits to each patient. Along side obtaining and verifying prior authorization requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales associates
TCC WIRELESS
08.2021 - 03.2022
- My job is to educate customers on T-mobile service and sell them an type of service based in customers basic and daily needs
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Dispatcher
TK ELEVATOR
08.2019 - 07.2021
- My role was to call techs and dispatch there tickets out to them also to assist passengers with being released from an elevator that not working properly
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Activations
Spectrum mobile
08.2018 - 07.2019
- I work spectrum mobile under concentrix I activated phone and help trouble shoot and help people make sure they are satisfied with there mobile device
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Seminole High School
Sanford, FL05-2018
AA -
Seminole State College
07.2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Dispatching procedures
- Problem-solving
- Schedule management
- Route planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Dispatcher
Frank Gay Services
04.2023 - 04.2025
Health care customer support
Everise
03.2022 - 02.2023
Sales associates
TCC WIRELESS
08.2021 - 03.2022
Dispatcher
TK ELEVATOR
08.2019 - 07.2021
Activations
Spectrum mobile
08.2018 - 07.2019
High School Diploma -
Seminole High School
AA -
Seminole State College
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