DeJuan Bennett

• Coordinated daily operations for guest services and front desk management.
• Developed staffing schedules aligned with peak periods to enhance efficiency.
• Resolved guest complaints promptly, ensuring high levels of customer satisfaction.
• Collaborated with departments to maintain seamless communication and workflow integration.
• Implemented new processes and systems to streamline overall operations.
• Reviewed employee performance regularly, providing constructive feedback for improvement.
• Analyzed financial statements for accuracy and completeness.
• Led daily staff meetings to identify areas of focus, address policy changes, and facilitate effective communication.

• Supervised team of 13 housekeeping staff in proper sanitation and preparation of guest rooms.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

• Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences
• Used prior knowledge to assist in proper training of 5 new hires and 1 current employee to ensure consistency and efficiency with guest interactions
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions, often being mentioned by name in reviews and response emails to the General Manager
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Agility to help in various hotel departments as needed; including housekeeping, engineering, and events/sales

Event Coordinator

• Managed Groups and Events, increasing year over year revenue (44.4% increase = $123k) in the first 9 months
• Consistently up-sells groups and events to increase revenue
• Instructed respective departments on tasks and important details pertinent to incoming events and groups
• Responded to guest surveys providing compensation when necessary
• Collaborated with individual departments to create unique ways to obtain prospective business leads, as well as increase guest satisfaction

Guest Experience Specialist

• Built positive rapport with guests with a guest first mindset, earning 82% 9&10 scores for check-in experience on Guest Voice
• Strong Performer (SP) rating in 2017 Overall Review and 2 Key Contributor (K) ratings
• In depth knowledge of event planning at Greenbelt Courtyard through 1-on-1 training with current event planner
• Rapidly adapated to help in various hotel departments as needed including housekeeping, engineering, and events/sales

Pentagon Dental Clinic

• Formed highly empathetic client relationships, earned reputation for exceeding standards; awarded Extra Mile Award
• Ranked most effective department in clinic out of 7 departments; awarded with Department of the Quarter Award
• Achieved high percentage of booked appointments; reduced referrals to other clinics saving DoD $79K
• Regularly volunteered for increased responsibilities and duties to enhance skills necessary for future positions

257th Dental Company - Fort Bragg, NC

• Served as interim team leader responsible for 5 soldiers and equipment valued in excess of $400k
• Effective decision-maker in high-pressure environments
• Played an instrumental role in the monthly inventories of over $2.4M of equipment and supplies with zero deficiencies
• Became the NCO in charge of a dental clinic during deployment to Afghanistan

BFV Dental Clinic - Mannheim, Germany

• Managed a supply budget of $249k spending judiciously under strict guidelines without over spending
• Coordinated rush orders and changes to guarantee on-time delivery
• Resolved logistics problems for customers, warehouses and carriers
• Served as treasurer of Junior Enlisted Committee

44th Med Brigade - Fort Bragg, NC

• Maintained $200k of dental equipment/supplies as the only dental asset of the unit
• Acted as NCOIC of the 2 dental clinics during deployment to Iraq; responsible for 2 soldiers and 3 dentists
• Designed and implemented a mobile treatment unit for over 9k detainees to improve productivity as well as decrease security risk to others but increasing risk to self
• Promoted twice ahead of peers due to exemplary performance