Dekorie Marshall
Winston-Salem,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Children's Academy
08.2019 - Current
- Maintain files and filing, keeping sensitive information confidential.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Managed onboarding process for new employees, reducing onboarding time by 30% through process optimization
Internet Specialist
Spectrum Communications
08.2020 - 04.2021
- Troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts
- Maintained 95% customer satisfaction rate through prompt and courteous handling of inquiries and concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Assistant
GoPuff
01.2019 - 08.2020
- Execute warehouse responsibilities including receiving product, cleaning and interacting with partner drivers
- Maintained 99% accuracy rate in data entry, reducing errors and streamlining reporting processes
- Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies
- Pick and pack items on per order basis for dispatch to customers
Education
Bachelor of Arts - Psychology
Winston-Salem State University
Winston-salem, NC05.2020
Associate of Arts -
Forsyth Technical Community College
Winston-salem, NC05.2018
Skills
- Advanced MS Office Suite Knowledge
- Communication
- Organization
- Data Entry
- Calendar Management
- Administrative Support
- Report Analysis
- Adaptability
- Interpersonal Skills
- Attention to Detail
Timeline
Internet Specialist
Spectrum Communications
08.2020 - 04.2021
Administrative Assistant
Children's Academy
08.2019 - Current
Operations Assistant
GoPuff
01.2019 - 08.2020
Bachelor of Arts - Psychology
Winston-Salem State University
Associate of Arts -
Forsyth Technical Community College
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