Dekota Hernandez
Pasadena,TX
Summary
Dynamic and results-driven professional with a proven track record at Wingstop, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing sales through effective communication and upselling. Committed to maintaining high standards of cleanliness and operational efficiency while demonstrating reliability and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Cashier
Wingstop
Pasadena, TX
09.2025 - 03.2026
- Maintained accurate cash drawer and balanced daily sales.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Educated customers on menu items, promoting specials and upselling additional products.
- Trained new staff on cash handling procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Pet Resort
Red Bluff Animal Hospital
Pasadena, TX
10.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Bombshells Restaurant And Bar
Pasadena, TX
09.2021 - 06.2023
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Delivered food and beverages accurately while ensuring a pleasant dining experience.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
- Adapted quickly to changing circumstances during peak hours, ensuring consistent service quality.
- Trained new team members on restaurant protocols and customer service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
The Fit
Pasadena, TX
10.2022 - 11.2022
- Assisted customers in selecting fitness products, enhancing their shopping experience.
- Demonstrated product features and benefits to drive sales and customer engagement.
- Maintained store presentation standards, ensuring a clean and organized environment.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkouts.
- Participated in inventory management tasks, supporting stock replenishment efforts.
Cashier
Sonic
Pasadena
03.2020 - 09.2021
- Assisted in restocking inventory to maintain product availability and presentation.
- Adhered to safety and sanitation standards, ensuring compliance with health regulations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Richard Milburn Academy
Pasadena, TX12.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer relations
Timeline
Cashier
Wingstop
09.2025 - 03.2026
Pet Resort
Red Bluff Animal Hospital
10.2024 - 12.2024
Sales Associate
The Fit
10.2022 - 11.2022
Server
Bombshells Restaurant And Bar
09.2021 - 06.2023
Cashier
Sonic
03.2020 - 09.2021
High School Diploma -
Richard Milburn Academy