Xyla Rosales
Meridian,ID
Summary
I'm an organized and dependable candidate with great problem-solving skills as well as strong communication and multitasking. I am always willing to take added responsibility to meet team goals or expectations while always remaining positive to give our customers a great and comfortable experience.
Overview
3
3
years of professional experience
Work History
Supervisor
Burlington
02.2023 - Current
- Helped meet changing demands by recommending improvements to work systems or procedures.
- Developed effective improvement plans in alignment with company goals while enforcing rules and regulations comprehensibly and consistently to set forth expectations.
- Gathered, organized and input information into digital database.
- Opened and closed store while accurately handling large amounts of money
- Mentored staff performance by providing constructive feedback and sharing knowledge from years of experience to address mistakes and inefficiencies to help employees reach they're highest potentials and achieve success.
- Reduced employee turnover by creating a positive work environment and providing ongoing feedback and communication to staff members.
- Collaborated with other department leaders fostering teamwork across various functions along with helping in those same departments to achieve results to meet established targets
- Created successful work schedules for whole team to maintain fully staff shifts.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
American Eagle Outfitters, Inc
03.2022 - 09.2022
- Maintained up-to-date knowledge of sales and products.
- Volunteered for extra shifts during holidays and other busy periods.
- Opened and organized displays for sales.
- Stocked merchandise, labeling items, and arranging according to size.
- Helped customers purchase merchandise online in-store
- Delivered energetic responses to t customers in-store and by phone, going above and beyond to serve needs.
- Engaged with customers to effectively build lasting relationships
- Professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained an organized and clean environment for customers.
- Managed returns, exchanged and refunds.
- Helped customers locate products in store and online.
Sales Associate
Windsor Fashions
09.2021 - 12.2021
- Managed returns, exchanges and refunds.
- Maintained calm and professional in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques.
- Created an inviting environment for customers by maintaining organization and cleanliness.
- Answered customer questions about products and services
Education
High School Diploma -
Rebound School of Opportunity
Meridian, ID06.2023
Skills
- Staff management and leadership
- Audit reporting
- Accurate money handling
- Idea development and brainstorming
- Software experience
- Complex problem-solving
- Strategic planning
- Team contribution
- Customer service
Timeline
Supervisor
Burlington
02.2023 - Current
Sales Associate
American Eagle Outfitters, Inc
03.2022 - 09.2022
Sales Associate
Windsor Fashions
09.2021 - 12.2021
High School Diploma -
Rebound School of Opportunity
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