Delaney Goehring
Ocoee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Speedway Gas Station
OCOEE, FL
10.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Floor Supervisor
Mcdonalds
OCOEE, FL
11.2018 - 10.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Submitted reports to senior management to aid in business decision-making and planning.
Preschool Assistant
CHURCH AT THE CROSS
Ocoee, FL
01.2015 - 11.2018
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Collaborated with [Number] teachers to promote appropriate care and education for [Number] children.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Organized snack time and nap hours.
Education
No Degree -
Central Christian Academy
Winter Park, FLSkills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Order and Refund Processing
- Multitasking and Prioritization
- De-escalation Techniques
- Responding to Difficult Customers
- Time Management
- Inventory Management
- Invoice Preparation and Processing
Timeline
Customer Service Representative
Speedway Gas Station
10.2021 - 06.2022
Floor Supervisor
Mcdonalds
11.2018 - 10.2021
Preschool Assistant
CHURCH AT THE CROSS
01.2015 - 11.2018
No Degree -
Central Christian Academy
Similar Profiles
Nicholas KanouseNicholas Kanouse
Store Clerk at Speedway Gas StationStore Clerk at Speedway Gas Station
Mya MoncadaMya Moncada
Cashier at Speedway Gas StationCashier at Speedway Gas Station
Cheryle MiddletonCheryle Middleton
Assistant Store Leader (Co Manger) at Speedway Gas Station/ 7/11 Convenience StoreAssistant Store Leader (Co Manger) at Speedway Gas Station/ 7/11 Convenience Store
Priscilla MurilloPriscilla Murillo
Cashier at Speedway Gas StationCashier at Speedway Gas Station
Kaelynn PeavyKaelynn Peavy
Host at Texas RoadhouseHost at Texas Roadhouse