Delaney Herald
Nineveh,IN
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting information. Helps first responders coordinate emergency actions and support local community. Being able to successfully demonstrate communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Office Manager
CleanWorks Restoration And Cleaning
01.2021 - 01.2023
- Maintained computer and physical filing systems
- Spoke with customers about their wants and needs
- Kept track of taxes and payroll
Waitress
Casa Del Sol
03.2021 - Current
- Maintained customer satisfaction with timely check-ins to assess their needs
911 Telecommunicator
Brown County Sheriff Office
01.2023 - Current
- Responsible for receiving and handling emergency and non-emergency calls for fire, medical, and law enforcement.
- Give friendly and efficient help to callers
- Handle challenging situations with ease
- Following established protocols for professional handling of emergency situations
Education
High School Diploma -
Brown County High School
Nashville, IN06.2020
No Degree - Social Work
Ball State University
Muncie, INSkills
- Conflict Resolution
- Verbal and Written Communication
- Basic Life Support Knowledge
- Information Intake
- Speaking
- Information Confidentiality
- Organized
- Patient
- Outgoing
Additional Information
- I babysit occasionally for family and family friends.
- I was trained in April to be a decoy for a sex crime sting operation to combat child sex trafficking
Hobbies
- Outdoor Activities
- Volunteering
- Travel
Timeline
911 Telecommunicator
Brown County Sheriff Office
01.2023 - Current
Waitress
Casa Del Sol
03.2021 - Current
Office Manager
CleanWorks Restoration And Cleaning
01.2021 - 01.2023
High School Diploma -
Brown County High School
No Degree - Social Work
Ball State University
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