Delaney Higgins
Fort Myers,FL
Summary
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
8
8
years of professional experience
Work History
Sr. Client Solutions Executive
Cox Automotive
08.2022 - Current
- Managed 220 customer accounts to secure customer satisfaction
- Identified, contacted and cultivated relationships with potential clients, bringing in $500,000 in new business annually
- Applied consultative approach to client relationship development, resulting in client retention rate of 80%
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems
General Manager
Abercrombie and Fitch
09.2015 - 07.2022
- Promoted 6 times in last 6 years from Assistant Manager to General Manager
- Developed systems that streamline sales processes yielding 15% increase in productivity
- Exceeded sales projections year over year by 5% restructuring store layouts, enabling more efficient inventory management and sales performance metric analysis
- Responsible for all sales, operational, profit and loss aspects of 60+ team in $6M revenue store operation
- Trained new sales professionals and provided coaching as needed to maintain companies sales success
- Raised over $1,600 for Charity, Serious Fun Children's Network, highest in Florida region
Education
Bachelor of Arts - Business Management
University of Northern Iowa
Cedar Falls, IA05.2015
Skills
- Leadership
- Time management
- Decision-making
- Strategic planning
- Client Satisfaction
- Customer Needs Assessments
- Effective Customer Communication
- Product Promotion
- Client Development and Retention
Timeline
Sr. Client Solutions Executive
Cox Automotive
08.2022 - Current
General Manager
Abercrombie and Fitch
09.2015 - 07.2022
Bachelor of Arts - Business Management
University of Northern Iowa