Summary
Overview
Work History
Education
Skills
Timeline
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Delaney Magrath

Carson City,NV

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cannabis consultant/receptionist position in the cannabis industry. Ready to help team achieve company goals and expand my knowledge of cannabis while providing superior customer service

Overview

4
4
years of professional experience

Work History

Emergency Roadside Dispatch Supervisor

Urgent.ly Roadside Assistance/ Tech Mahindra
Remote, NV
06.2021 - Current
  • Established and oversaw performance targets for 30+ customer service representatives (agents)
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Effectively managed assigned cases, collecting and documenting details using internal Urgent.ly systems.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Regional Manager.
  • Monitored chat rooms so that questions could be promptly addressed.

Restaurant Waitress

Dennys Restaurant
Carson City, NV
05.2020 - 07.2021
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.

Emergency Roadside Dispatcher

Aerotek/ Urgent.ly
Remote, NV
03.2021 - 06.2021
  • Entered data and allocated resources to personnel based on need.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns regarding roadside assistance request submitted by customer
  • Received new roadside requests, prepared documentation and assigned personnel.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Warehouse Associate

Sourced Staffing/ North Bay Industries
Carson City, NV
08.2020 - 02.2021
  • Sewed together American Flags for US Military while following specific metrics to ensure accuracy
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments of flags to verify accuracy and prevent errors.
  • Alternated material used for flags in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Shipped completed flags and performed boxing, packing, labeling and preparation of related documents.
  • Checked completed flags for damage such as stains, rips, discoloration in fabric and notified vendors.
  • Consistently lifted materials weighing as much as 75 pounds

Sales Associate

The Glass Shack
Carson City, NV
01.2020 - 04.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Dispatch Manager

Capitol Cab/ Reno-Sparks Cab
Carson City-Reno, NV
03.2019 - 01.2020
  • Reported to management operational activities and maintained current records.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Responded to over 50 daily caller requests with information about assistance and timeframes

Education

HiSET/ High School Equivalency -

Rise Adult Academy of Education
Reno, NV
02.2018

Skills

  • Personnel Monitoring
  • Loss Prevention
  • Building Customer Relationships and Loyalty
  • Exceeding Customer Expectations
  • Cash Handling
  • Reliable and Responsible
  • Team Leadership
  • Friendly and Helpful
  • Merchandise Recommendations
  • Adaptable and Flexible
  • Sales and Promotions

Timeline

Emergency Roadside Dispatch Supervisor

Urgent.ly Roadside Assistance/ Tech Mahindra
06.2021 - Current

Emergency Roadside Dispatcher

Aerotek/ Urgent.ly
03.2021 - 06.2021

Warehouse Associate

Sourced Staffing/ North Bay Industries
08.2020 - 02.2021

Restaurant Waitress

Dennys Restaurant
05.2020 - 07.2021

Sales Associate

The Glass Shack
01.2020 - 04.2020

Dispatch Manager

Capitol Cab/ Reno-Sparks Cab
03.2019 - 01.2020

HiSET/ High School Equivalency -

Rise Adult Academy of Education

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Delaney Magrath