Delaney Ortega
Mukilteo,WA
Summary
Resourceful and dedicated student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven success managing multiple academic projects and volunteering events. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
The Keg Steakhouse + Bar
04.2025 - Current
- Welcome guests warmly, creating a friendly atmosphere upon arrival.
- Manage reservation system efficiently, ensuring optimal table allocation.
- Coordinate waitlist during peak hours, minimizing guest wait times.
- Communicate effectively with kitchen and serving staff to enhance service flow.
- Assist in training new host staff on procedures and customer service standards.
Barista
Starbucks
08.2024 - 03.2025
- Prepared a variety of beverages according to established recipes and customer preferences.
- Resolved customer complaints with patience and professionalism to maintain satisfaction.
- Collaborated with team members to ensure efficient service during peak hours.
Hostess
Stanfords
12.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Aided in bussing, working as a busser during weekdays and assisting on weekends.
Busser
Fire and the Feast
03.2023 - 01.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
BOH Team Member
The Sound Pizza and Pub
11.2022 - 03.2023
- Prepared high-quality pizzas and pub food, adhering to standard recipes and presentation guidelines.
- Executed timely food preparation, ensuring efficiency during peak service hours.
- Maintained cleanliness of kitchen areas, promoting a safe and organized work environment.
- Assisted in inventory management by tracking ingredient usage and reporting shortages.
Education
High School Diploma -
Kamiak High School
Mukilteo, WABachelor of Science - Medical And Molecular Microbiology
University of California, Davis
Davis, CA06-2029
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
Accomplishments
- Honorable mention (3rd), short film competition
- Academic With Distinction award, College Board
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Restaurant Hostess
The Keg Steakhouse + Bar
04.2025 - Current
Barista
Starbucks
08.2024 - 03.2025
Hostess
Stanfords
12.2023 - 04.2024
Busser
Fire and the Feast
03.2023 - 01.2024
BOH Team Member
The Sound Pizza and Pub
11.2022 - 03.2023
High School Diploma -
Kamiak High School
Bachelor of Science - Medical And Molecular Microbiology
University of California, Davis