Summary
Overview
Work History
Education
Skills
Timeline
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Delaney Wharton

Salisbury,MD

Summary

Proven hospitality leader with a track record of enhancing customer satisfaction at Texas Roadhouse through exceptional service and efficient front-of-house operations. Skilled in multitasking and POS system management, I excel in fostering memorable dining experiences. Demonstrates expertise in food safety practices and exceptional customer service, ensuring guest needs are promptly met with a personal touch.

Overview

5
5
years of professional experience

Work History

Server / Ambassador Hourly

Evolution Craft Brewing
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Front of House Manager

Texas Roadhouse
09.2023 - 04.2024
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.

Server/ Bartender

Dead Freddies Island Grill
03.2020 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Olive Garden
09.2019 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Nursing

Wesley College
Dover De

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Food safety practices
  • Allergy awareness

Timeline

Server / Ambassador Hourly

Evolution Craft Brewing
03.2024 - Current

Restaurant Front of House Manager

Texas Roadhouse
09.2023 - 04.2024

Server/ Bartender

Dead Freddies Island Grill
03.2020 - 08.2023

Server

Olive Garden
09.2019 - 03.2021

Nursing

Wesley College

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Delaney Wharton