Delanie
Newton Falls,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Store Manager
Lordstown Dairy Queen
Warren, Ohio
03.2021 - Current
- Managed daily operations of a high-traffic fast-food restaurant.
- Oversaw staff scheduling and ensured adequate coverage during peak hours.
- Trained new employees on customer service and food safety protocols.
- Implemented inventory management systems to track stock levels efficiently.
- Maintained high standards for cleanliness and food presentation in the store.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated promotional activities to drive sales and attract new customers.
- Monitored equipment functionality and arranged timely maintenance as needed.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Newton Falls High School
Newton Falls, OHSkills
- Staff training
- Inventory management
- Cash handling
- Sales reporting
- Equipment maintenance
- Food safety compliance
- Problem solving
- Effective communication
- Team building
- Time management
- Conflict resolution
- Leadership development
- Store merchandising
- Store displays
- Staff performance improvement
- Store operations
- Customer service management
- Store opening and closing procedures
- Supply ordering
- Accurate cash handling
- Shift checklists
- Staff supervision
- Operations management
- Recruiting and hiring
- Staff management
- Employee scheduling
- Partnership building
- Leading staff meetings
- Store opening and closing
- Hourly shift management
- Budgeting and cost control
- Cash management
- Shift scheduling
Timeline
Store Manager
Lordstown Dairy Queen
03.2021 - Current
Newton Falls High School