Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delanie Kennan

Barre,MA

Summary

Dedicated customer service professional with strong cash handling and time management skills. Proven ability to communicate effectively and resolve guest inquiries promptly.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Teddy G's Pub & Grille
Sturbridge, Massachusetts
07.2022 - Current
  • Greeted and seated guests promptly and courteously.
  • Communicated wait times effectively to guests and staff.
  • Handled guest inquiries and resolved minor complaints professionally.
  • Maintained cleanliness and organization of the host area.
  • Supported training of new host staff on procedures and policies.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Pool Store Clerk

Piermarinipools
East Brookfield, Massachusetts
05.2024 - 08.2025
  • Assisted customers with product selection and provided detailed information.
  • Managed inventory levels and restocked shelves as needed.
  • Operated cash register and processed customer transactions accurately.
  • Maintained store cleanliness and organized product displays effectively.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.

Front of House Staff Member

The Clam Box
East Brookfield, Massachusetts
05.2021 - 09.2021
  • Assisted in food and beverage service, ensuring timely delivery.
  • Maintained cleanliness of dining area and restrooms throughout shifts.
  • Served ice cream and desserts to customers with enthusiasm.
  • Assisted customers in selecting flavors and toppings based on preferences.
  • Prepared ice cream cones, sundaes, and milkshakes according to recipes.

Education

Business

Quinsigamond Community College
Worcester, MA

Skills

  • Customer service
  • Cash handling
  • Time management
  • High-volume phone answering
  • Greeting guests
  • Flexible schedule

Timeline

Pool Store Clerk

Piermarinipools
05.2024 - 08.2025

Restaurant Hostess

Teddy G's Pub & Grille
07.2022 - Current

Front of House Staff Member

The Clam Box
05.2021 - 09.2021

Business

Quinsigamond Community College
Delanie Kennan